Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

T.NITHYA

AI AND ML ENGINEER
Chennai

Summary

With over 8 + years of experience, I specialize in analyzing, designing, developing, and deploying AI- powered Chatbots and conversational AI to optimize user interaction and streamline business processes. Proficient in creating conversational bots using the Microsoft Bot Framework, I have a strong expertise in integrating them into platforms such as Ms Team and WebEx Teams. My skills extend to Azure and GCP cloud platform services, and I excel in collaborating with cross-functional teams to gather requirements, define project scope, and deliver scalable applications that align with business objectives. Currently, I am involved in LLM automation projects, bringing expertise in Multiagent, Chatgpt, and Deepseek integration to deliver high-quality solutions in line with industry trends.

Overview

8
8
years of professional experience
2016
2016
years of post-secondary education
2
2
Languages

Work History

AI and ML Engineer

Ford Motor Private Limited
09.2022 - Current
  • Experienced in designing intuitive, AI-driven automation systems using large language models.
  • I've consistently delivered AI-driven projects that enhance operational efficiency and user engagement.
  • I'm well versed in a broad range of languages, including Python and C#. HTML, CSS, and JavaScript, which enable me to craft versatile solutions tailored to dynamic business needs.
  • Led the development of SmartSearch/AskVector and virtual manufacturing assistant at Ford, enhancing productivity through AI-driven automation.
  • Successfully integrated LLM-based solutions with cloud services (GCP/AWS), ensuring scalability and security.
  • Recognized with Ford OS Award for innovation, collaboration, and commitment to continuous improvement.
  • Collaborated cross-functionally with engineering, design, and product teams to deliver high-quality software solutions on time.
  • Consistently met and exceeded performance targets for service delivery, system reliability, and user satisfaction.
  • At Ford, I played a pivotal role in the success of like
    SmartSearch/AskVector, and the virtual
    manufacturing assistant. Integrating AI with cloud
    services, and ensuring security through OAuth2 and
    GCP service account authentication.
  • Recognized with Ford OS recognition for
    commitment to improvement and collaboration.
    Collaborated across technical and design teams to
    produce innovative software applications.
  • Collaborated with team members to achieve target
    results. Achieved service time and quality targets.

Chatbot Developer

Insemi technology pvt Ltd
06.2020 - 08.2022
  • Designed sophisticated chatbots leveraging NLP expertise, deployed on reliable cloud environments including Azure and GCP.
  • Participated in code reviews, upholding high standards of quality and promoting best practices among the development team.
  • Developed and implemented software solutions to meet client requirements, enhancing system functionality and user satisfaction.
  • Facilitated stakeholder meetings to gather requirements, set expectations, and report on project progress, fostering strong client relationships.
  • Designed and developed RESTful APIs, facilitating seamless integration with third-party services and applications.

Software Engineer

Ava software private Ltd
01.2017 - 03.2020
  • Experienced in analyzing, designing, developing, deploying, and implementing Windows and web-based applications over five years.
  • Developed applications using Microsoft Visual Studio, .Net Frameworks, and SQL Server.
  • Utilized Adaptive, Thumbnail, and Hero cards to display content based on user requests.
  • Created a solution to migrate SharePoint (on-premise versions 2010, 2013, and 2016) to Office 365.
  • Expertise in migrating large volumes of data from their legacy system to a new system without any data loss.
  • SharePoint development knowledge, including a solid understanding of the Client-Side Object Model, PowerShell script, and site script.
  • Basic knowledge of MS-Flow, Logic apps, and integrating MS Teams through bots.
  • Coordinated daily activities across team and department, ensuring timely work completion.
  • Identifying and recommending opportunities to enhance current systems, including developing and delivering solutions.
  • Ability to analyse and understand complex problems, and generate appropriate technical solutions independently.
  • Experienced in working remotely during the pandemic period, maintaining high productivity.

Education

B.Tech/B.E. - Electronics/Telecommunication

T.J. Institute Of Technology

Skills

  • AI and ML Development
  • Software Engineering
  • Cloud Infrastructure Management
  • Data Handling and Analysis
  • Security Implementation
  • Agile Project Management
  • DevOps Practices
  • Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Natural Language Processing (NLP)
  • Chatbot Development
  • Python Programming
  • Data Analysis
  • Agile Methodology
  • Terraform
  • CI/CD Pipelines
  • Security Compliance
  • Project Management
  • Data Visualization
  • Software Development
  • Conversational AI
  • Continuous
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Projects

Manufacturing search engines Chatbot
3 Months


- Developed a multi-agent AI system using GCP Agent Builder to process structured and unstructured manufacturing queries

(e.g., BOMs, process sheets, quality reports) from Cloud Storage, improving data accessibility by 70%.
- Designed a supervised routing framework to classify and direct queries to domain-specific agents
(e.g., inventory, process automation) using chain-ofthought reasoning, reducing response time by 50%. - Integrated GCP Vertex AI, BigQuery, and Cloud

Storage to enable real-time retrieval of manufacturing data, ensuring seamless synchronization with TeamCenter and PlantBOB
workflows. 

- Optimized NLP pipelines for parsing unstructured data (PDFs, logs, emails) and structured data
(SQL/NoSQL databases), achieving 95% accuracy in query resolution.
- Led cross-functional collaboration with data engineers and plant teams to deploy scalable APIs, cutting manual query resolution efforts by 60%.


Virtual Manufacturing Assistant
121 Days


- Developed and deployed an AI assistant integrated with Webex to help Ford employees quickly access
manufacturing procedures and related resources
- Improved bot accuracy by 30% through continuous fine-tuning of LLM context and model training using both structured (CSV) and
unstructured data (PDFs, DOCX, URLs, images)
- Implemented daily activity logging to analyze user behavior and optimize performance, reducing query resolution time by 25%
- Ensured DevOps compliance using CI/CD (Tekton), Secret Manager, and Cloud Monitoring, with deployments on CloudRun and PCF
- Secured data with GCP Service Account Authentication and OAuth2 tokens for REST APIs
- Integrated IT Connect API and Adaptive Cards to enhance user interaction and ticket management 


SmartSearch and Ask Vector Assistant
5 Months


- Developed and deployed an AI-powered webchat enabling Ford users to access Product Development Single-Point Lesson documents and related links
based on their queries.
- Integrated the IT Connect ticketing system to allow users to raise IT-related issues directly through the
assistant.
- Implemented a daily logging function to capture user activity, enabling continuous improvement of bot functionality and visualization of bot/user activity for the business team.
- Fine-tuned the context in LLM models to continuously improve the bot's accuracy and ensure the reliability of user queries.
- Managed the training of models using both structured (tabular data) and unstructured input files,
including PDFs, DOCX documents, URLs, and images.
- Utilized LDAP to retrieve usernames for personalized user greetings. Integrated services like BigQuery and IT Connect
API, using programming languages such as Python, HTML, CSS, and JavaScript.


Gen AI Manufacturing Assistant
2 Weeks


Led the development of an AI-powered multi-agent system that intelligently routes user queries to specialized agents for PlantBOB data processing and TeamCenter operations automation.
- Designed a supervised agent-routing framework using chain-of-thought reasoning to generate process sheets and execute workflows with high accuracy.
- Integrated the system with TeamCenter APIs and PlantBOB databases, reducing manual effort by 60% and improving data consistency.
- Mentored junior developers in Python, NLP, and agent-based architectures to enhance team
capabilities.

Timeline

AI and ML Engineer

Ford Motor Private Limited
09.2022 - Current

Chatbot Developer

Insemi technology pvt Ltd
06.2020 - 08.2022

Software Engineer

Ava software private Ltd
01.2017 - 03.2020

B.Tech/B.E. - Electronics/Telecommunication

T.J. Institute Of Technology

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