Summary
Overview
Work History
Education
Skills
Timeline
Generic

Todd Harkleroad

Bluff City

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

24
24
years of professional experience

Work History

Operations Supervisor

Agero
05.2016 - 04.2024
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Operations Supervisor

Sprint
02.2005 - 02.2016
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Senior Specialist

Sprint
10.2000 - 02.2005
  • Supported department leadership in implementing new policies, procedures and controls.
  • Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
  • Support on phone associates with answering questions and taking escalated calls

Customer Service Representative

Sprimt
05.2000 - 10.2000
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Science - Computer Information Systems

The University of Virginia's College At Wise
Wise, VA
05.2000

Skills

  • Operations Management
  • Performance monitoring
  • Task Delegation
  • Staff Supervision
  • Team Training
  • Quality Assurance
  • Delegation
  • Employee Supervision
  • Customer Service
  • Microsoft Office

Timeline

Operations Supervisor

Agero
05.2016 - 04.2024

Operations Supervisor

Sprint
02.2005 - 02.2016

Senior Specialist

Sprint
10.2000 - 02.2005

Customer Service Representative

Sprimt
05.2000 - 10.2000

Bachelor of Science - Computer Information Systems

The University of Virginia's College At Wise

Similar Profiles

CREATE PROFILE
Todd Harkleroad