Todd Jenkins
City of La Follette
Summary
Dedicated sales associate with strong customer service skills and proven product knowledge. Expertise in resolving customer inquiries and training new staff to enhance team effectiveness.
Overview
26
26
years of professional experience
Work History
Sales Associate/Shop Supervisor/Customer Service Manager
Landon Electric Company
Clinton
07.2016 - Current
- Assisted customers in selecting electrical products and solutions.
- Provided product knowledge to enhance customer experience and satisfaction.
- Handled customer inquiries and resolved issues promptly and professionally.
- Trained new staff on product features and customer service best practices.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Resolved employee conflicts and facilitated a positive work environment.
- Provided training to other employees to promote awareness of safety procedures.
- Resolved customer complaints in a timely manner.
- Participated in training sessions to improve sales techniques and product knowledge.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Adhered to company initiatives and achieved established goals.
Lead Driver/Safety Coordinator/Customer Service Representative
AIS Transported
Charleston
03.2000 - 07.2016
- Operated and maintained commercial vehicles for safe and timely deliveries.
- Led route planning to optimize efficiency and reduce delays.
- Trained new drivers on safety protocols and company procedures.
- Conducted vehicle inspections to ensure compliance with safety standards.
- Communicated with dispatch to coordinate pick-ups and drop-offs effectively.
- Managed paperwork related to deliveries and vehicle maintenance logs.
- Assisted in resolving customer inquiries regarding delivery status.
- Supervised and trained new drivers in safe driving techniques and company policies.
- Collaborated closely with dispatchers to ensure smooth operations.
- Monitored driver performance, providing feedback when necessary.
- Resolved customer complaints promptly and professionally.
- Maintained accurate records of deliveries, pickups, mileage, fuel consumption, and other related information.
- Completed pre- and post-trip inspections of assigned equipment and vehicles.
- Coordinated routes for drivers to ensure efficient use of resources.
- Provided support to drivers during their route if needed.
Education
High School Diploma -
Powell High School
Powell, TN01-1982
Skills
- Product knowledge
- Point-of-sale operation
- Customer service
- Inventory management
- Sales techniques
- Relationship building
Timeline
Sales Associate/Shop Supervisor/Customer Service Manager
Landon Electric Company
07.2016 - Current
Lead Driver/Safety Coordinator/Customer Service Representative
AIS Transported
03.2000 - 07.2016
High School Diploma -
Powell High School