Toi'Re Anderson
Clarksville
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
4
4
years of professional experience
Work History
Billing Coordinator
Provisions Group
04.2022 - 07.2023
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
Technical Support Specialist
Thorndale Partners
02.2021 - 02.2022
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Payroll Analyst
Western Digital
02.2019 - 02.2021
- Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
- Managed year-end reporting tasks such as W-2s preparation and distribution, ensuring timely delivery to employees.
- Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
- Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
Education
Associate of Applied Science - Business Administration
Nashville State Community College
Nashville, TNAssociate of Applied Science - Business Administration And Management
Austin Peay State University
Clarksville, TNSkills
- Client Success Management
- Deadline oriented
- Proficient in Time Allocation
- Skilled in Prioritizing Multiple Tasks
- Trusted Reliability
- Efficient Data Entry
Timeline
Billing Coordinator
Provisions Group
04.2022 - 07.2023
Technical Support Specialist
Thorndale Partners
02.2021 - 02.2022
Payroll Analyst
Western Digital
02.2019 - 02.2021
Associate of Applied Science - Business Administration
Nashville State Community College
Associate of Applied Science - Business Administration And Management
Austin Peay State University
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