Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toi'Re Anderson

Clarksville

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

4
4
years of professional experience

Work History

Billing Coordinator

Provisions Group
04.2022 - 07.2023
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Completed appeals of denied claims on patient bills.
  • Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
  • Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.

Technical Support Specialist

Thorndale Partners
02.2021 - 02.2022
  • Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
  • Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
  • Reduced response time with effective communication skills, ensuring customers received prompt assistance.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Payroll Analyst

Western Digital
02.2019 - 02.2021
  • Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
  • Managed year-end reporting tasks such as W-2s preparation and distribution, ensuring timely delivery to employees.
  • Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
  • Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.

Education

Associate of Applied Science - Business Administration

Nashville State Community College
Nashville, TN

Associate of Applied Science - Business Administration And Management

Austin Peay State University
Clarksville, TN

Skills

  • Client Success Management
  • Deadline oriented
  • Proficient in Time Allocation
  • Skilled in Prioritizing Multiple Tasks
  • Trusted Reliability
  • Efficient Data Entry

Timeline

Billing Coordinator

Provisions Group
04.2022 - 07.2023

Technical Support Specialist

Thorndale Partners
02.2021 - 02.2022

Payroll Analyst

Western Digital
02.2019 - 02.2021

Associate of Applied Science - Business Administration

Nashville State Community College

Associate of Applied Science - Business Administration And Management

Austin Peay State University
Toi'Re Anderson