Olubusayo Toks Brown
Chattanooga
Summary
Seasoned HR and operations professional with over 16 years in regulated environments. Expertise in claims adjudication, employee relations, HR compliance, and workforce operations. Delivers evidence-based decision-making and clear documentation to ensure fair outcomes for individuals and organizations, leveraging experience in federal service and private-sector operations.
Overview
21
21
years of professional experience
Work History
Subject Matter Expert
FEDlogic
Winston-Salem
01.2026 - Current
- Guided clients through SSDI and SSI eligibility, clarifying implications of work activity and medical documentation on benefits.
- Assisted clients with MySSA account setup, application processes, and appeal pathways coordination.
- Managed inbound triage consultations and active caseload of client needs, ensuring effective support and timely assistance.
- Managed customer inquiries to provide timely resolutions and uphold high standards of customer service.
- Delivered education and navigation support to employees regarding federal and state benefit programs.
Operations Manager
Bellanomi
Chattanooga
06.2025 - 12.2025
- Collaborated with leadership to design workflows and address staffing needs.
- Oversaw compliance with workplace procedures to enhance organizational effectiveness.
- Managed warehouse transitions while ensuring operational continuity.
- Trained staff on documentation standards to streamline employee onboarding.
- Analyzed claims data to inform employee decisions and optimize workforce management.
Operations Supervisor
Social Security Administration, SSA
Chattanooga
04.2021 - 10.2024
- Coordinated staffing and service delivery for 500+ daily customer interactions, enhancing operational efficiency.
- Supervised and coached team of 20 employees, ensuring compliance in highly regulated federal environment.
- Developed and monitored performance indicators to enhance accuracy and efficiency.
- Analyzed workflows to identify improvement opportunities, implementing targeted training to increase productivity.
- Applied policy-based performance management guidance and maintained documentation standards.
Claims Specialist
Social Security Administration, SSA
Chattanooga
04.2009 - 04.2021
- Adjudicated complex claims through detailed analysis of federal policy and eligibility criteria.
- Conducted interviews and documentation reviews to issue defensible claims determinations.
- Chosen for high-priority federal court remand cases based on accuracy and judgment.
- Detected fraud and improper payments, safeguarding program integrity and public funds.
- Managed claimant advocacy while ensuring compliance with due process and regulatory requirements.
Personnel Director
Bryan College
Dayton
04.2005 - 01.2008
- Collaborated with leadership to develop strategic planning for human resources initiatives.
- Oversaw HR operations for 200 employees, ensuring compliance and accurate payroll management.
- Managed employee relations to foster a positive workplace culture and effectively resolve conflicts.
- Implemented employee benefits and retirement programs, enhancing employee satisfaction and maintaining HR documentation accuracy.
- Supported finance and audit preparation through payroll reconciliation and reporting activities.
Education
MBA - Management
The University of Tennessee
Chattanooga, TN05-2008
Bachelor of Science - Mathematics
Bryan College
Dayton, TN05-2004
Skills
- Compliance expertise
- Regulatory Analysis
- Policy training and knowledge transfer
- High-volume case management
- Workflow design
- Benefits consultation
- Analytical decision-making
- Problem solving and critical thinking
- Conflict resolution
- Performance management
- Cross-functional collaboration
- Client-centered approach
Affiliations
- Mentor, Girls Scouts of Southern Appalachian, 2021 - Present
Timeline
Subject Matter Expert
FEDlogic
01.2026 - Current
Operations Manager
Bellanomi
06.2025 - 12.2025
Operations Supervisor
Social Security Administration, SSA
04.2021 - 10.2024
Claims Specialist
Social Security Administration, SSA
04.2009 - 04.2021
Personnel Director
Bryan College
04.2005 - 01.2008
MBA - Management
The University of Tennessee
Bachelor of Science - Mathematics
Bryan College