Tom Keagle
Knoxville
Summary
Dynamic and detail-oriented professional with extensive experience as a Shift Leader at First Watch Daytime Cafe. Proven track record in enhancing customer satisfaction and maintaining a safe work environment. Skilled in time management and conflict resolution, consistently achieving operational goals. Highly motivated and reliable, ensuring seamless operations and fostering a cohesive team culture.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Line Cook
Aubrey’s
02.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Shift Leader
First Watch Daytime Cafe
04.2022 - 09.2024
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Shift Leader
Far East Market
04.2018 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Jrotc
Farragut
Knoxville, TN08.2018
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Reliable and trustworthy
Certification
Serv-safe certification
Timeline
Line Cook
Aubrey’s
02.2025 - Current
Shift Leader
First Watch Daytime Cafe
04.2022 - 09.2024
Shift Leader
Far East Market
04.2018 - 07.2021
Jrotc
Farragut
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