- DIY and Home Improvement
- Outdoor Recreation
- Gym Workouts
- Hiking
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Playing Sports
- I participate in a variety of outdoor recreational activities
- Cooking
- Committed to improving personal fitness through regular participation in physical fitness
Tom McGhee
Summary
Dynamic leader with a proven track record at Kloeckner Metals Corporation, excelling in customer relations and fabrication techniques. Leveraged critical thinking and effective communication to enhance operational efficiency and foster team collaboration. Achieved consistent sales growth by prioritizing client satisfaction and innovative problem-solving.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
36
36
years of professional experience
Work History
Regional Fabrication Manager
Kloeckner Metals Corporation
Murfreesboro, TN
01.2022 - Current
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with Outside Fabrication Partners in development of programs to meet customer needs.
- Enhanced efficiency by streamlining fabrication processes and implementing lean manufacturing techniques.
- Fostered a culture of continuous improvement by encouraging open communication among team members and providing opportunities for professional growth.
- Developed strong relationships with key customers, facilitating clear communication channels to address their needs accurately and efficiently.
- Coordinated with other departments to develop an effective inventory management system to track material usage and replenish stock as needed.
- Championed a culture of teamwork and accountability by recognizing individual achievements while emphasizing the importance of collective success in achieving department objectives.
- Conducted regular performance evaluations, providing constructive feedback to team members and setting clear expectations for continued growth and development.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Streamlined workflow processes through detailed planning strategies that ensured efficient utilization of available resources while maintaining high-quality output levels.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Commercial Sales Manager
Kloeckner Metals Corporation
Murfreesboro, TN
04.2018 - 01.2022
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Managed a team of sales professionals, providing ongoing coaching and mentorship to drive individual performance and overall team success.
- Built relationships with customers and community to establish long-term business growth.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
- Mentored new team members on company processes and best practices, bolstering their ability to contribute effectively within a short time frame.
- Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Optimized pricing strategies based on market analysis findings while maintaining profitability targets.
- Negotiated contracts with clients to secure long-term business partnerships.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Territory Manager - Sales and Service
Kloeckner Metals Corporation
Murfreesboro, TN
02.1994 - 04.2018
- Exceeded quarterly sales targets consistently by utilizing strong negotiation skills to close deals effectively.
- Successfully resolved conflicts between clients or internally among team members, maintaining a positive work environment and promoting collaboration.
- Managed a diverse portfolio of accounts across multiple industries, demonstrating adaptability in tailoring sales approaches to meet unique client requirements.
- Expanded territory coverage by identifying new business opportunities and implementing effective sales strategies.
- Developed comprehensive account plans for high-priority clients, leading to improved retention rates and long-term partnerships.
- Provided timely feedback to product development teams regarding customer needs and preferences, driving continuous improvement efforts across the organization.
- Facilitated cross-functional communication between sales, technical support, and logistics teams, ensuring seamless service delivery to customers.
- Mentored junior sales representatives through one-on-one coaching sessions and ongoing performance evaluations, fostering professional growth within the team.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Trained and mentored sales representatives in sales techniques and strategies.
- Attended and actively participated in all sales meetings and trainings.
- Stayed current on company offerings and industry trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Consulted with businesses to supply accurate product and service information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Self-motivated, with a strong sense of personal responsibility.
- Negotiated favorable terms with suppliers, balancing cost-efficiency with quality to offer clients best value propositions.
- Optimized distribution routes to enhance product availability and delivery efficiency, ensuring clients received orders in timely and cost-effective manner.
- Enhanced brand visibility in territory through organization of promotional events and participation in industry trade shows, attracting new business leads.
I/S Representative and Sales Trainer
Edgcomb Metals
Nashville, TN
10.1993 - 02.1994
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Contributed to team sales goals by upselling products and services to customers.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Inside Sales Representative
Ryerson Steel
Chattanooga, TN
09.1988 - 10.1993
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Managed friendly and professional customer interactions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Achieved or exceeded company-defined sales quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Science - Marketing Management
University of Tennessee, Chattanooga, TN
Chattanooga, TN12-1987
Skills
- Customer relations
- Vendor negotiation
- Problem-solving
- Teamwork and collaboration
- Fabrication techniques
- Critical thinking
- Reliability
- Decision-making
- Active listening
- Effective communication
- Adaptability and flexibility
Accomplishments
- Collaborated with and led our team of 6 in the development of Rhino Project, T-F Program, along with several other major Fabrication programs / projects for OEM customers which were managed by our team.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
- Launched several key fabrication programs in various industries.
- Managed our Fabrication partners, collaborating with them regarding resources allocation, pricing and supply chain management.
- Successfully negotiated sales and services to customers resulting in programs being awarded to our team.
- Built strong relationships with customers to establish trust and earn future business.
Interests
Timeline
Regional Fabrication Manager
Kloeckner Metals Corporation
01.2022 - Current
Commercial Sales Manager
Kloeckner Metals Corporation
04.2018 - 01.2022
Territory Manager - Sales and Service
Kloeckner Metals Corporation
02.1994 - 04.2018
I/S Representative and Sales Trainer
Edgcomb Metals
10.1993 - 02.1994
Inside Sales Representative
Ryerson Steel
09.1988 - 10.1993
Bachelor of Science - Marketing Management
University of Tennessee, Chattanooga, TN