Tom Moran
Nashville
Summary
Accomplished General Manager with a strong background in business operations and team building. Known for driving sales growth and fostering long-term customer relationships while maintaining high standards of service delivery.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Super Home Surplus
Nashville
04.2007 - Current
- Oversaw daily store operations and ensured compliance with company policies.
- Managed inventory control processes to maintain optimal stock levels.
- Developed staff training programs to enhance customer service skills.
- Coordinated marketing strategies to increase store visibility and engagement.
- Analyzed sales data to identify trends and adjust merchandising strategies.
- Fostered relationships with vendors to negotiate favorable terms and pricing.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Education
Bachelor of Science - Business Management
Western Kentucky University
Bowling Green, Kentucky, KY 09.2001 - 11.2005
Skills
- Inventory management
- Staff training
- Sales analysis
- Vendor negotiation
- Customer relationship management
- Business operations
- Team building
- Problem solving
- Effective communication
- Conflict resolution
- Leadership development
- Team player
- Training and coaching
- Employee scheduling
- Market growth
- Communication skills
- Time management
- Efficient multi-tasker
- Recruitment
- Staff motivation
- Interpersonal skills
- Relationship building
- Time and resource optimization
- Dealership management
- Staff supervision
- Staff development
- Problem resolution
- Employee development
- Project management
Timeline
General Manager
Super Home Surplus
04.2007 - Current
Bachelor of Science - Business Management
Western Kentucky University
09.2001 - 11.2005