Tomeka Allison
Shelbyville
Summary
Motivated team leader and office management professional, skilled in building relationships with office team members and all levels of the management team. Proficient in computer programs, such as Microsoft Office Suite applications.
Healthcare professional prepared to excel in patient care and administrative duties. Proven ability to manage patient interactions, coordinate appointments, and support clinical operations. Known for team collaboration and adaptability, leveraging communication and organizational skills to achieve optimal patient outcomes.
Overview
14
14
years of professional experience
Work History
Patient Services Specialist/Medical Receptionist
Vanderbilt University Medical Center
07.2023 - Current
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted patients with insurance verification and benefits explanations, ensuring clarity and understanding.
- Handled patient inquiries and concerns, providing timely resolutions to enhance satisfaction.
- Managed patient scheduling and appointment coordination using electronic health record systems.
- Answered incoming calls, scheduled appointments and filed medical records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Office Operations Supervisor
United States Census Bureau
12.2019 - 10.2020
- Reviewed daily reports in detail and resolved any identified discrepancies.
- Supervised and coordinated work of 40 staff.
- Directed department productivity by organizing and managing equipment procurement, plans, and operations.
- Aided in compliance management by regularly checking documentation, records, and employee work.
- Helped senior management develop effective policies and procedures for clerical staff and office operations.
- Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities.
- Developed an automated daily statistical report to enable managers to make data-driven decisions.
Order Puller/ Forklift Operator
Goggin Warehousing
07.2016 - 07.2019
- Worked in challenging conditions, including cold, heat, and dust, while maintaining productivity.
- Filled order tickets by assembling orders into shipping containers.
- Performed general warehouse functions including loading, unloading, and sorting products.
- Worked at consistently fast pace with repetitive motions, efficiently and accurately.
- Applied knowledge of safe stacking using proper loading techniques and shrink wrap.
- Moved products and materials by hand or using forklift equipment.
- Pulled merchandise from stock and loaded items on pallets.
- Marked containers with labeling and stocked shelves to facilitate order picking and packing.
- Moved filled orders to and from packing and shipping areas.
Order Puller/ Forklift Operator
Century Mold
05.2013 - 06.2016
- Moved filled orders to and from packing and shipping areas.
- Applied knowledge of safe stacking using proper loading techniques and shrink wrap.
- Worked at consistently fast pace with repetitive motions, efficiently and accurately.
- Marked containers with labeling and stocked shelves to facilitate order picking and packing.
- Moved products and materials by hand or using forklift equipment.
- Performed general warehouse functions including loading, unloading, and sorting products.
Assistant manager
Save-A-Lot
06.2012 - 04.2013
- Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Attended store walkthroughs with the management team and followed-up on directives and recommendations.
- Analyzed productivity reports, assisting in managing performance.
- Developed and maintained effective working relationships with team members, management, and customers.
Education
Associate of Applied Science - Medical Billing and Coding
Motlow State Community College
Lynchburg, TN12.2021
High School Diploma - undefined
Shelbyville Central High School
Shelbyville Central High, TN05.1994
Skills
- Operations management
- Employee supervision
- Staff hiring
- Customer service
- Employee training
- Administrative support
- Team supervision
- Training and development
- Inventory control
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Friendly and outgoing
- Verbal and written communication
- Patient check-in
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Flexible schedule
- Payment processing
Timeline
Patient Services Specialist/Medical Receptionist
Vanderbilt University Medical Center
07.2023 - Current
Office Operations Supervisor
United States Census Bureau
12.2019 - 10.2020
Order Puller/ Forklift Operator
Goggin Warehousing
07.2016 - 07.2019
Order Puller/ Forklift Operator
Century Mold
05.2013 - 06.2016
Assistant manager
Save-A-Lot
06.2012 - 04.2013
High School Diploma - undefined
Shelbyville Central High School
Associate of Applied Science - Medical Billing and Coding
Motlow State Community College