Tomeka Jones
MEMPHIS
Summary
Dynamic professional with a proven track record at the Department of Treasury, IRS, excelling in customer service and problem resolution. Skilled in data entry and assertive communication, I enhanced customer satisfaction through proactive engagement and efficient issue resolution, consistently achieving performance goals while leading teams to improve inventory accuracy and operational efficiency.
Overview
10
10
years of professional experience
Work History
Contact Representative
Department Of Treasury, IRS
07.2021 - Current
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
Inventory Supervisor
RGIS Inventory
04.2015 - 06.2021
- Supervised [Number] inventory control personnel to support correct goods management and achievement of performance goals.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
- Developed standard operating procedures for the inventory department, resulting in more consistent processes and outcomes.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
Education
Bachelor of Science - Health Care Management
Walden University
Minneapolis, MNAssociate of Applied Science - RESPIRATORY THERAPY
CONCODRE CAREER COLLEGE
Memphis, TNSkills
- Goal oriented
- Empathy and patience
- Data entry proficiency
- Assertiveness
- Call center customer service
- Customer service
Timeline
Contact Representative
Department Of Treasury, IRS
07.2021 - Current
Inventory Supervisor
RGIS Inventory
04.2015 - 06.2021
Bachelor of Science - Health Care Management
Walden University
Associate of Applied Science - RESPIRATORY THERAPY
CONCODRE CAREER COLLEGE
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