Tommy West
Lebanon
Summary
Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
10
10
years of professional experience
Work History
Operations Manager
TC Restaurant Group
Nashville
04.2022 - Current
- Managed scheduling, training and inventory control.
- Collaborated with team leaders on quality audits.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented successful business strategies to increase revenue and target new markets.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Responded to information requests from superiors, providing specific documentation.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Presented performance and productivity reports to supervisors.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Improved morale and management communication by creating employee recognition and rewards practices.
Manager
Demos Steak and Spaghetti House
Lebanon
02.2020 - 03.2022
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Oversaw food preparation, production and presentation according to quality standards.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Trained new employees to perform duties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
Team Lead
Dell Financial Services
Lebanon
01.2015 - 07.2019
- Coordinated cross-functional teams across multiple departments.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Managed conflict resolution within the team to maintain a positive work environment.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Motivated staff through positive reinforcement techniques.
- Identified opportunities for process improvements, implementing changes when required.
- Collaborated with management team to implement new work procedures or policies.
- Offered training and support to keep team members motivated and working toward objectives.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Developed strategies to increase team productivity and improve customer service levels.
- Monitored team performance against targets, taking corrective action where necessary.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Assessed company operations for compliance with safety standards.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
Criminal Justice
Middle Tennessee State University
Murfreesboro, TNSkills
- Inventory management
- Team leadership
- Performance evaluation
- Process improvement
- Compliance management
- Customer service
- Data analysis
- Conflict resolution
- Employee training
- Scheduling coordination
- Cross-functional collaboration
- Root cause analysis
- Business strategy
- Safety regulations
- Key performance indicators
- Client relationships
- Active listening
- Business planning
- Invoice processing
- Employee relations and conflict resolution
- High-pressure environments
- Logistics management
- Staff development
- Effective communication
- Relationship building
- Building and facility management
- Data management
- Budgeting and cost control
- Reliability
- Operational efficiency
Timeline
Operations Manager
TC Restaurant Group
04.2022 - Current
Manager
Demos Steak and Spaghetti House
02.2020 - 03.2022
Team Lead
Dell Financial Services
01.2015 - 07.2019
Criminal Justice
Middle Tennessee State University
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