Summary
Overview
Work History
Education
Skills
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Certification
Timeline
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TONIECE KING

Memphis

Summary

Dynamic Medical Assistant Supervisor at Medix Staffing, skilled in managing laboratory efficiency and utilizing analytical abilities to enhance testing procedures. Proven track record in account management and staff training, promoting a culture of excellence and accuracy within healthcare settings. Strong communicator dedicated to patient education and operational effectiveness.

District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Medical Assistant/Receptionist

Medix Staffing
02.2025 - 04.2025
  • Operated and maintained complex laboratory equipment, including centrifuges, microscopes, and spectrophotometers.
  • Implemented new testing procedures to enhance laboratory efficiency and accuracy.
  • Applied knowledge of clinical chemistry, hematology, microbiology, serology, and immunology in testing processes.
  • Managed inventory of laboratory supplies and reordered as necessary to maintain workflow.
  • Enhanced office productivity by handling high volume of callers per day.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.

Call Center Manager

Movere Telecommunications
03.2023 - 01.2025
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Developed quality employees within call center to take over leadership positions.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Established and oversaw performance targets for call center associates.
  • Improved average hold times, resolution rates and satisfaction scores through staff development.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Recruited, trained and onboarded new agents, maintaining exceptional service standards.
  • Analyzed customer feedback to identify improvement opportunities and develop action plans.
  • Scheduled call center staff to meet operational needs whilst remaining under budget.

District Manager

Vitamin World
04.2020 - 12.2024
  • Complete forms in accordance with company procedures.
  • Oversee regional and local sales managers and their staffs.
  • Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
  • Prepare budgets and approve budget expenditures.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Medical Assistant Supervisor

Planned Parenthood
07.2017 - 02.2020
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.

Supervisor

Goodwill Store
06.2014 - 09.2016
  • Interview, select and train warehouse and supervisory personnel.
  • Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
  • Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
  • Prepare and manage departmental budgets.
  • Plan, develop, or implement warehouse safety and security programs and activities.
  • Track and trace goods while they are en route to their destinations, expediting orders when necessary.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created and managed project plans, timelines and budgets.
  • Maintained database systems to track and analyze operational data.

Medical Assistant

Integra Care Clinic
03.2012 - 04.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed medical records management, including filing, organizing and scanning documents.

District Sales Manager

Fashion Cents
06.2008 - 12.2011
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
  • Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.

Education

ASSOCIATE OF SCIENCE DEGREE - MEDICAL ADMINISTRATION

Keiser University
01.2014

Skills

  • Billing support
  • Letter preparation
  • Medical office administration
  • Insurance claims
  • Reminder calls
  • HIPAA compliance
  • Consulting
  • District expansion
  • Tactical business planning
  • Infrastructure expansion

<Enter your own>

Certification

  • First Aid Certification
  • Certified Medical Assistant
  • Forklift Certification

Timeline

Medical Assistant/Receptionist

Medix Staffing
02.2025 - 04.2025

Call Center Manager

Movere Telecommunications
03.2023 - 01.2025

District Manager

Vitamin World
04.2020 - 12.2024

Medical Assistant Supervisor

Planned Parenthood
07.2017 - 02.2020

Supervisor

Goodwill Store
06.2014 - 09.2016

Medical Assistant

Integra Care Clinic
03.2012 - 04.2014

District Sales Manager

Fashion Cents
06.2008 - 12.2011

ASSOCIATE OF SCIENCE DEGREE - MEDICAL ADMINISTRATION

Keiser University

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