TONISHA MCDANIEL
Nike
Oakland
11
years of professional experience
Dedicated and compassionate professional with a strong background in customer service, education support, training, and team coordination. Experienced in working with diverse populations, including youth and individuals with special needs, with a focus on communication, safety, and support. Skilled in following procedures, maintaining accurate records, and providing high-quality service in fast-paced environments. Seeking to transition into a healthcare support role where strong interpersonal skills, reliability, and attention to detail can contribute to patient care and facility operations.
Work History
SRS PMV Operator / Dojo Trainer / Processing Athlete
4 Years 6 Months- Follow strict safety procedures while operating equipment in a fast-paced environment.
- Support team operations by organizing, moving, and preparing materials efficiently.
- Train and mentor new employees, ensuring understanding of procedures and safety standards.
- Communicate clearly with team members and leadership to ensure smooth workflow.
- Maintain accuracy and attention to detail when processing and handling inventory.
Customer Support Specialist
2 Years 7 Months- Assisted customers with service needs, troubleshooting, and account support.
- Provided clear communication and problem resolution in high-volume call environment.
- Handled sensitive customer information with confidentiality and accuracy.
- Supported customers during stressful situations with professionalism and empathy.
Teacher Assistant
2 Years 1 Month- Supported children and adolescents with learning, behavior, and daily activities.
- Assisted individuals with special needs in developing communication and social skills.
- Encouraged emotional stability, structure, and positive behavior.
- Worked closely with staff to support individualized care and development plans.
Teacher Assistant
1 Year 2 Months- Assisted in supporting students’ academic, emotional, and developmental needs.
- Helped maintain a safe, structured, and supportive environment.
- Provided one-on-one and group assistance to improve learning outcomes.
Teacher Counselor
5 Months- Supported adolescents in developing life skills and personal goals.
- Assisted in monitoring progress and documenting behavioral and developmental changes.
- Collaborated with families and support teams to ensure continuity of care.
Education
Bachelor of Science - Human Health & Performance
High School Diploma
Skills
Patient & Client Support
Communication & Active Listening
Care Coordination Support
Safety & Compliance Awareness
Team Collaboration
Training & Mentoring
Documentation & Record Keeping
Customer Service & De-escalation
Time Management & Multitasking
Microsoft Office Suite
Problem Solving
Adaptability in Fast-Paced Environments
ADDITIONAL EXPERIENCE
- Cashier/Sales Associate – Walmart
- Office Specialist – University of Tennessee at Martin
- Material Handler – Nike Factory Store
- Student Assistant – University of Memphis
- Cashier – Kroger
- Summer Camp Coordinator/Tutor – Memphis/Shelby County Government
Timeline
SRS PMV Operator / Dojo Trainer / Processing Athlete
Nike
01.2022 - CurrentRead More
Customer Support Specialist
AT&T
12.2018 - 07.2021Read More
Teacher Assistant
Youth Villages
10.2016 - 11.2018Read More
Teacher Assistant
Fayette County Board of Education
08.2015 - 10.2016Read More
Teacher Counselor
Youth Villages
02.2015 - 07.2015Read More
Fayette-Ware High School
High School Diploma
Read More
University of Tennessee at Martin
Bachelor of Science from Human Health & Performance
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