Tonivie Valeriano
Nashville
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Certified Pharmacy Technician
Vanderbilt Medical Center
Nashville, TN
02.2025 - Current
- Processed prescriptions and verified patient information for accuracy and safety.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Kroger
Nashville, TN
06.2024 - 02.2025
- Collaborated with healthcare professionals to ensure optimal patient care.
- Participated in training sessions to enhance product knowledge and service skills.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Walgreens Pharmacy
Nashville, TN
05.2021 - 09.2021
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Followed safety protocols to maintain a clean and compliant work environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Bachelor of Science - Pharmaceutical Sciences
Belmont University
Nashville, TN05.2024
Skills
- Data entry
- Attention to detail
- Inbound and Outbound calls
- Problem-solving skills
- Customer service
- Team collaboration
Accomplishments
2025 Credo Award Winner
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Vanderbilt Medical Center
02.2025 - Current
Pharmacy Technician
Kroger
06.2024 - 02.2025
Pharmacy Technician
Walgreens Pharmacy
05.2021 - 09.2021
Bachelor of Science - Pharmaceutical Sciences
Belmont University