Summary
Overview
Work History
Education
Skills
Affiliations
Personal Information
Timeline
Generic

Tonnia Smith

Antioch

Summary

Diligent Security professional with 3 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Dependable Gate Guard with an observant nature and high integrity. Bringing understanding of standard security procedures developed over 4 years of security-related experience. Diligent and responsible professional.

Overview

11
11
years of professional experience

Work History

Access Control Specialist

Allied Universal Security
06.2020 - Current
  • Confirm identity by inspecting valid ID, national ID
  • Maintain high level of integrity, punctuality, and customer service always
  • Process photos as well as make and create layouts for employee and contractor badges.
  • Circulated over 100 among visitors, patrons or employees to preserve order and protect property.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Medical Receptionist

Lakewood Family Dental
05.2019 - 08.2020
  • Greeted and welcomed patients to practice
  • Scheduled, rescheduled, and canceled appointments as needed
  • Prepared patient charts and daily schedules for dental staff
  • Arranged treatment plans for patients
  • Maintained current and accurate medical records for over 100 patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Customer Service Representative

AFNI, Verizon
08.2017 - 08.2019
  • Answered inbound calls for businesses seeking toll free services
  • Performed all customer interactions
  • Assisted over 1000 customers with gift card problems
  • Processed gift card rewards for new service and sent them via email or mail.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Library Assistant

Bryant and Stratton College
09.2014 - 09.2015
  • Assisted guests with registering for courses and finding correct books
  • Checked over1000 of books in and out of library system
  • Stocked shelves and completed store inventory duties.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Monitored library environments to maintain safe, hazard-free settings.

Education

Associate of Science - Medical Billing and Coding

Ultimate Medical Academy
Clearwater, FL

Some College (No Degree) - Medical Office Assistance

Bryant And Stratton College
Wauwatosa, WI

Skills

  • Physical security expertise
  • Access control systems
  • Incident investigation
  • Emergency response planning

Affiliations

Hands-on, task focused professional with strong communication and organizational skills. Pays close attention to detail for accurate and compliant documentation. Follows policies, guidelines, and procedures to assure consistent quality. Work history includes medical administrative support experience.

Personal Information

Title: Access Control Specialist

Timeline

Access Control Specialist

Allied Universal Security
06.2020 - Current

Medical Receptionist

Lakewood Family Dental
05.2019 - 08.2020

Customer Service Representative

AFNI, Verizon
08.2017 - 08.2019

Library Assistant

Bryant and Stratton College
09.2014 - 09.2015

Associate of Science - Medical Billing and Coding

Ultimate Medical Academy

Some College (No Degree) - Medical Office Assistance

Bryant And Stratton College
Tonnia Smith