Tonya Boyd
Arlington
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Front Office Assistant
United States Department of Agriculture, USDA
Bartlett
10.2024 - Current
- Managed front desk operations and greeting visitors at the USDA office.
- Coordinated scheduling and appointments for department staff effectively.
- Assisted in processing incoming mail and distributing communications promptly.
- Organized files and documents to ensure efficient information retrieval.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Maintained a clean front office environment including lobby area.
Hvi Operator
United States Department of Agriculture, USDA
Bartlett
08.2002 - Current
- Operated machinery to ensure efficient production processes.
- Monitored equipment performance to identify maintenance needs.
- Conducted quality checks on products to maintain standards.
- Assisted in training new operators on machine functions and safety practices.
- Maintained cleanliness of workspace to comply with operational guidelines.
- Performed routine maintenance on equipment to ensure optimal performance.
- Monitored and adjusted machine operations as needed for quality assurance.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Education
Associate Degree in Nursing -
Concorde Career College
Memphis, TN 03.2006 - 09.2009
Skills
- Front desk management
- Appointment scheduling
- Document organization
- Customer service
Accomplishments
Certificate of Merit for Superior Performance Crop Year 2011
Certificate of Appreciation for Calibration Studies Crop Years 2016-2022
Certificate of Appreciation for Extra Effort in Performing New Line Evaluations for Memphis Classing Office cotton season 2017-2018
Certification of Appreciation for Covid-19 Crisis Essential Functions Year 2020
Timeline
Front Office Assistant
United States Department of Agriculture, USDA
10.2024 - Current
Associate Degree in Nursing -
Concorde Career College
03.2006 - 09.2009
Hvi Operator
United States Department of Agriculture, USDA
08.2002 - Current
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