Tonya Cox
Chattanooga
Summary
Dynamic Government Program Coordinator with a proactive mindset at UnitedHealthcare, adept at program management and data analysis. Over 20 years in the insurance industry. Successfully streamlined communication processes, enhancing collaboration and achieving timely project deliverables. Recognized for exceptional problem-solving skills and fostering strategic partnerships, driving impactful healthcare initiatives and improving participant engagement.
Overview
29
29
years of professional experience
Work History
Government Program Coordinator
UnitedHealthcare
06.2007 - 09.2025
- Coordinated cross-functional teams to implement healthcare programs and initiatives
- Developed and maintained program schedules, ensuring timely completion of deliverables
- Facilitated training sessions for staff on new policies and procedures
- Streamlined communication processes between departments, enhancing collaboration and information flow
- Analyzed program data to identify trends and inform strategic decision-making
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
Network Account Manager
United Healthcare
06.2007 - 09.2025
- Developed strategic account plans to enhance client relationships and drive business growth.
- Coordinated cross-functional teams to ensure seamless service delivery for diverse healthcare clients.
- Analyzed client needs and provided tailored solutions to improve satisfaction and retention rates.
- Led onboarding process for new accounts, ensuring compliance with United Healthcare policies and procedures.
- Cultivated strong partnerships with stakeholders to align service offerings with evolving market demands.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
Business Analyst
Cigna
03.2005 - 06.2007
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Collaborated with stakeholders to gather requirements and define project scope.
- Developed data-driven reports to support strategic decision-making initiatives.
- Facilitated workshops to elicit feedback and validate project deliverables.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
Sales Agent
Humana
02.2004 - 03.2005
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Conducted market research to identify new sales opportunities and target demographics.
- Developed and implemented effective sales strategies to drive revenue growth.
- Trained and mentored junior sales agents to improve team performance and efficiency.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
Marketing Coordinator
BlueCross BlueShield of Tennessee Inc.
01.1997 - 05.2004
- Coordinated marketing campaigns across multiple channels, enhancing brand visibility and engagement.
- Developed and maintained content for digital platforms, ensuring consistent messaging and adherence to brand guidelines.
- Assisted in executing market research initiatives, identifying trends to inform strategic planning and decision-making.
- Collaborated with cross-functional teams to streamline project workflows and improve communication efficiency.
- Answered general marketing department inquiries by email, phone, and mail.
- Planned and executed internal and external marketing events.
- Tracked and reported on marketing campaign responses.
Education
Bachelor of Science - Organizational Management
Covenant College
Lookout Mountain, GA05-2002
Associate of Applied Science - Dental Assistant
Chattanooga State Community College
Chattanooga, TN05-1994
Skills
- Program management
- Proactive mindset
- Data management
- Attention to detail
- Problem-solving
- Decision-making
- Multitasking
- Analytical thinking
- Time management
- Teamwork and collaboration
- Organizational skills
- Adaptability and flexibility
- Self motivation
- MS Word, Excel, powerpoint
- Facets & NDB
Timeline
Government Program Coordinator
UnitedHealthcare
06.2007 - 09.2025
Network Account Manager
United Healthcare
06.2007 - 09.2025
Business Analyst
Cigna
03.2005 - 06.2007
Sales Agent
Humana
02.2004 - 03.2005
Marketing Coordinator
BlueCross BlueShield of Tennessee Inc.
01.1997 - 05.2004
Bachelor of Science - Organizational Management
Covenant College
Associate of Applied Science - Dental Assistant
Chattanooga State Community College