Tonya Hargrove
Nashville
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
11
11
years of professional experience
Work History
Supervisor
Acme Feed & Seed BNA
07.2023 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Manager
Storplace
01.2023 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
CSR
Concentrix
02.2021 - 12.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Shift Leader
Thorntons Gas Station
06.2014 - 12.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Associate of Applied Science - Limited Xray
High Tech Institute
Nashville, TN05-2004
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
Timeline
Supervisor
Acme Feed & Seed BNA
07.2023 - 12.2024
Assistant Manager
Storplace
01.2023 - 06.2023
CSR
Concentrix
02.2021 - 12.2022
Shift Leader
Thorntons Gas Station
06.2014 - 12.2020
Associate of Applied Science - Limited Xray
High Tech Institute
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