Tonya Siders
Somerville
Summary
Quality Control Team Lead with many years of progressive experience identifying and solving quality issues at early stages. Accomplished technical and interpersonal leader and communicator with sound judgment and decision making skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
19
19
years of professional experience
2003
2003
years of post-secondary education
Work History
Quality Control Team Leader
Memphis Contract Packaging Inc.
Somerville
09.2023 - Current
- Led quality inspections of packaging materials for compliance with standards.
- Trained team members on quality control procedures and best practices.
- Developed and maintained documentation for quality control processes.
- Monitored production lines to ensure adherence to quality specifications.
- Collaborated with production teams to address quality issues promptly.
- Conducted audits of quality systems to ensure regulatory compliance.
- Assessed competency of quality inspection personnel to effectively perform inspections and identify non-conforming finished goods.
- Trained new team members on quality control protocols, procedures, and equipment use.
- Maintained accurate records of all inspections performed by the Quality Control team.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
Cashier
Valero Gas Station
Somerville
07.2020 - 08.2023
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of checkout area.
- Assisted customers with product inquiries and recommendations.
- Engaged customers to provide a friendly service experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
Loves Travel Stop
Walnut
01.2020 - 07.2020
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of checkout area.
- Assisted customers with product inquiries and recommendations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier/cook
Blue Sky
Walnut
02.2019 - 12.2019
- Maintained accurate cash drawer and balanced at shift end.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Followed company security procedures for handling large sums of money.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared and cooked high-quality meals in a fast-paced kitchen environment.
Packer/Cashier/Records Clerk
Fayette Packing
Eads
03.2013 - 05.2016
- Packaged products according to company standards and guidelines.
- Operated packaging machinery to ensure efficient production flow.
- Inspected items for quality before sealing and shipping.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Learned roles of other departments to provide coverage and keep store operational.
- Organized and maintained physical and electronic records for efficient retrieval.
- Processed incoming documents for accurate filing and categorization.
- Coordinated with departments to ensure compliance with record-keeping regulations.
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Performed quality control checks to ensure accuracy of information entered into database.
Quality Control Manager
Precision Coils
Brownsville
09.2007 - 08.2013
- Ensured compliance with quality standards throughout production processes.
- Conducted regular inspections of finished products for defects.
- Developed and implemented quality control procedures and protocols.
- Maintained documentation of quality control activities and findings.
- Performed regular inspections of raw materials, components, and finished products.
- Trained staff on quality control principles, techniques, and processes.
- Ensured that all process changes were documented properly in accordance with company policy.
- Troubleshot product issues and fixed problems.
- Fielded customer complaints and rectified service issues.
- Collaborated with production teams to identify quality issues promptly.
Education
Certification Of Completion - Freight Dispatcher Course
Empire2 Freight Academy
03.2025 - 04.2025
Certification Of Completion - Nurse Tech
Concorde Career College
03.2001 - 09.2002
General Education Diploma
Somerville, TNSkills
- Quality control
- Team training
- Documentation management
- Customer service
- Attention to detail
- Inspections and audits
- Currency counting
- Patience and empathy
- Cash handling
Timeline
Certification Of Completion - Freight Dispatcher Course
Empire2 Freight Academy
03.2025 - 04.2025
Quality Control Team Leader
Memphis Contract Packaging Inc.
09.2023 - Current
Cashier
Valero Gas Station
07.2020 - 08.2023
Cashier
Loves Travel Stop
01.2020 - 07.2020
Cashier/cook
Blue Sky
02.2019 - 12.2019
Packer/Cashier/Records Clerk
Fayette Packing
03.2013 - 05.2016
Quality Control Manager
Precision Coils
09.2007 - 08.2013
Certification Of Completion - Nurse Tech
Concorde Career College
03.2001 - 09.2002
General Education Diploma