Summary
Work History
Education
Skills
Timeline
Generic

Tonya Tittle

Fayetteville

Summary

Dynamic manager with a proven track record at Carpet Liquidators, excelling in customer service and operations management. Enhanced customer satisfaction through effective conflict resolution and strategic planning, achieving timely order fulfillment. Skilled in business management, fostering a collaborative environment that drives efficiency and productivity.

Work History

Manager

Carpet Liquidators
2014 - 2025
  • Completed multiple sales orders by attaining home/office measurements, calculating materials and some awesome customer relations :), ordered material/inventory, received shipments, coordinated with sub contracting labor
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Sales/Warehouse Associate

Carpet Liquidators
1998 - 2018
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Completed regular cycle counts to maintain accurate inventory records.
  • Maintained clean, orderly work environment free of hazards.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.

Substitute Teacher

Madison County Board Of Education
2012 - 2014
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Attained a Bachelor's Degree in Science of Education K-6 and secured two years of long term substitute positions with Hazel Green Elementary.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Secretary

NRCS
1996 - 1998
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.

Education

Bachelor Of Science In Education - Elementary Education

Athens State University
Athens, AL

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Task delegation
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Customer relationship management (CRM)
  • Sales techniques
  • Conflict resolution
  • Sales management
  • Negotiation
  • Business development
  • Product management
  • Contract management
  • Clear communication
  • Work prioritization
  • Inventory management
  • Competitor research
  • Problem resolution
  • Positive attitude
  • Adaptability and flexibility
  • Multitasking
  • Problem-solving
  • Excellent communication
  • Organizational skills
  • Managing operations and efficiency
  • Active listening

Timeline

Manager

Carpet Liquidators
2014 - 2025

Sales/Warehouse Associate

Carpet Liquidators
1998 - 2018

Substitute Teacher

Madison County Board Of Education
2012 - 2014

Secretary

NRCS
1996 - 1998

Bachelor Of Science In Education - Elementary Education

Athens State University

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Tonya Tittle