Tonyel Vananda
Automotive Service Advisor/ Manager
Maryville
Summary
Results-driven professional with extensive experience in service appointment coordination and technical support. Known for fostering strong customer relationships and delivering timely, effective solutions to service inquiries. Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. . Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor/ Internal Specialist
Right Price Autos
Sevierville
02.2024 - 06.2026
- Assisted customers with vehicle maintenance inquiries and service recommendations.
- Coordinated service appointments and managed customer schedules efficiently.
- Explained service options and pricing to customers clearly and effectively.
- Processed customer payments and maintained accurate transaction records.
- Collaborated with technicians to ensure timely vehicle repairs and services.
- Managed customer complaints with professionalism and resolved issues promptly.
- Educated customers on vehicle care and maintenance best practices.
- Maintained a clean and organized service area to enhance customer experience.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Service Advisor
Matlock Tire & Service Center
Knoxville
05.2020 - 09.2024
- Assisted customers with service inquiries and product recommendations.
- Scheduled appointments and managed daily service operations efficiently.
- Communicated service options and estimated costs to clients accurately.
- Coordinated with technicians to ensure timely service completion.
- Addressed customer concerns and resolved issues promptly.
- Maintained accurate records of services performed and customer interactions.
- Fostered positive relationships with customers to enhance satisfaction levels.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Collected deposits or payments and arranged for billing.
- Oversaw warranty counseling process to manage expense controls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Service Advisor
Jim Cogdill Dodge
Knoxville
07.2016 - 04.2020
- Scheduled appointments and managed daily service operations efficiently.
- Communicated service options and estimated costs to clients accurately.
- Coordinated with technicians to ensure timely service completion.
- Addressed customer concerns and resolved issues promptly.
- Maintained accurate records of services performed and customer interactions.
- Fostered positive relationships with customers to enhance satisfaction levels.
- Educated clients on vehicle maintenance and safety practices effectively.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Upsold additional products or services when appropriate.
- Maintained records of customer interactions and transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Oversaw warranty counseling process to manage expense controls.
Service Advisor/Office Assistant
Crown Automotive Sales Co. Inc.
Alcoa
02.2014 - 01.2020
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted clients in understanding vehicle maintenance and repair options.
- Coordinated service appointments and managed technician schedules effectively.
- Communicated service recommendations clearly to customers during consultations.
- Processed service orders and maintained accurate customer records efficiently.
- Educated customers on vehicle care tips to promote preventative maintenance.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Followed up with existing customers regarding past services performed on their vehicles.
- Upsold additional products or services when appropriate.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Maintained records of customer interactions and transactions.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
Education
Associate of Science - Small Business Management
South College
Knoxville, TN08-2016
Skills
- Repair cost estimation
- Service appointment coordination
- Parts ordering
- Technical troubleshooting
- Vehicle maintenance education
- Documentation accuracy
- Customer service excellence
- Conflict resolution
- Time management
- Relationship building
- Team collaboration
- Point-of-sale system
- Program follow-up and assessment
- Warranty claims process management
- Data entry
- Excellent communication
- Strong work ethic
- Listening skills
- Customer service
- Service estimates
- Attention to detail
- Call center operations
- Price quoting
- Service scheduling
- Workflow management
- Computer skills
- Preventive maintenance coordination
- Bill preparation
- Service recommendations
- Multitasking and organization
- Service standard compliance
Certification
- Warranty Certificate
Accomplishments
- Multiply service advisor awards
- Service Advisor of the year
Timeline
Service Advisor/ Internal Specialist
Right Price Autos
02.2024 - 06.2026
Service Advisor
Matlock Tire & Service Center
05.2020 - 09.2024
Service Advisor
Jim Cogdill Dodge
07.2016 - 04.2020
Service Advisor/Office Assistant
Crown Automotive Sales Co. Inc.
02.2014 - 01.2020
Associate of Science - Small Business Management
South College