Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Torianna Swinson

Robbins

Summary

Enthusiastic professional skilled in delivering exceptional customer service and team collaboration. Proven ability to resolve guest inquiries promptly and create positive dining experiences. Eager to contribute to an organization focused on high service standards.

Overview

1
1
year of professional experience

Work History

Waitress Trainer

R.M. Brooks
Robbins
09.2024 - Current
  • Trained new waitstaff on menu knowledge and service standards.
  • Demonstrated proper serving techniques and customer interaction skills.
  • Provided feedback to trainees to improve service delivery and skills.
  • Ensured adherence to health and safety regulations during training sessions.
  • Supported management in evaluating trainee progress and competencies.
  • Fostered a positive learning environment for new employees during training activities.
  • Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
  • Instructed waiters on how to respond appropriately to customer complaints or inquiries.

Restaurant Waiter

Grey Gables Bed and Breakfast
Robbins
09.2024 - Current
  • Provided attentive service to guests in a cozy bed and breakfast setting.
  • Maintained cleanliness and organization of dining areas during service shifts.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Handled guest inquiries and resolved issues promptly to enhance satisfaction.
  • Upheld food safety and hygiene practices in accordance with health regulations.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.

Education

High School Diploma -

Scott High School
Huntsville, TN
05-2025

Psychology

University of Tennessee
Knoxville, TN

Skills

  • Customer service
  • Employee training
  • Communication skills
  • Team motivation
  • Body language awareness
  • Efficient movement
  • Role modeling
  • Salesmanship
  • Problem resolution
  • Health regulations
  • Menu knowledge

Languages

Spanish
Elementary

Affiliations

  • Reading
  • Writing
  • Walking and Hiking

References

References available upon request.

Timeline

Waitress Trainer

R.M. Brooks
09.2024 - Current

Restaurant Waiter

Grey Gables Bed and Breakfast
09.2024 - Current

High School Diploma -

Scott High School

Psychology

University of Tennessee

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Torianna Swinson