Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tosceona Boyd

Murfreesboro

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Registered Dental Assistant

Ideal Dental Smyrna
04.2022 - Current
  • Coordinated team schedules to maximize productivity while maintaining a positive work-life balance for staff members.
  • Cleaned and sterilized instruments and equipment to prepare rooms for patient treatment.
  • Managed inventory of dental supplies, reducing costs by optimizing order frequency and amounts.
  • Trained new dental assistants, providing guidance on best practices and ensuring high-quality patient care.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.

Customer Service Agent

Conduent
07.2021 - 04.2022
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Care Representative

Comcast
06.2020 - 07.2021


  • Managed high call volume with exceptional professionalism and efficiency.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.

Education

Germantown High School

Dental Assisting Certification -

Delta Technical College
Ms

Skills

  • HIPAA compliance
  • Dental radiography
  • Sterilization techniques
  • Staff training and development
  • Infection control protocols
  • Insurance verification
  • Appointment scheduling
  • Insurance billing
  • Payment processing
  • Dental office administration

Certification

CPR CERTIFIED

Timeline

Lead Registered Dental Assistant

Ideal Dental Smyrna
04.2022 - Current

Customer Service Agent

Conduent
07.2021 - 04.2022

Customer Care Representative

Comcast
06.2020 - 07.2021

Germantown High School

Dental Assisting Certification -

Delta Technical College

Similar Profiles

CREATE PROFILE
Tosceona Boyd