TOWNES HALEY
Nashville
Summary
Highly motivated psychology undergraduate student with a strong academic record and extensive leadership experience in collegiate athletics and youth development. Demonstrated ability to work effectively with diverse populations through coaching, mentoring, and customer-facing roles. Proven strengths in communication, organization, and problem-solving, developed in fast-paced, high-responsibility environments. Collegiate ice hockey team captain with a sustained record of accountability, teamwork, and ethical leadership, seeking to apply these skills in a rigorous postgraduate academic setting.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dick’s Sporting Goods
Boca Raton
02.2025 - Current
- Trained and assigned to multiple departments, including Footwear, Golf, Team Sports, Bikes & Fitness, and Cashier.
- Built client relationships by engaging customers, assessing individual needs, and recommending appropriate products.
- Consistently achieved monthly sales targets through effective sales strategies and strong product knowledge.
- Collaborated with team members to improve overall store performance and share best practices.
Summer Camp Counselor and Hockey Coach
Nashville Youth Hockey League
Nashville
06.2023 - 07.2024
- Coached and supervised youth hockey players, providing age-appropriate skill instruction.
- Planned and led daily practices and on-ice activities to ensure safety and engagement.
- Mentored campers on and off the ice, managing group behavior and resolving conflicts.
Sales Associate
Perani’s Hockey World
Nashville
06.2023 - 06.2024
- Developed client relationships through proactive customer engagement and product education.
- Met or exceeded monthly sales goals by implementing effective sales techniques.
- Worked collaboratively with team members to enhance store efficiency and customer satisfaction.
Line Worker and Server
Bringle’s Smoking Oasis
Nashville
04.2022 - 01.2024
- Greeted customers, fulfilled orders, and answered questions in a fast-paced environment.
- Maintained clean, organized, and safe workspaces to maximize efficiency.
- Adhered strictly to sanitation and food safety guidelines.
- Built positive customer relationships to enhance service quality.
Server
Cracker Barrel Restaurant
Boynton Beach
01.2023 - 05.2023
- Delivered prompt food and beverage service while attending to customer needs.
- Maintained efficient guest flow by quickly resetting and cleaning tables.
- Remained calm and professional during high-volume shifts and challenging interactions.
- Answered customer questions and provided menu recommendations.
Customer Service Representative
Topgolf
Nashville
05.2021 - 09.2021
- Welcomed guests, provided assistance, and answered questions to build rapport.
- Scheduled appointments, processed payments, and handled customer inquiries.
- Collaborated with team members to deliver consistent, high-quality guest service.
- Assisted guests with wayfinding and facility navigation.
Education
Bachelor of Science - Psychology
Lynn University
Boca Raton, FL05.2026
Skills
- Leadership and team management
- Coaching and mentorship
- Verbal and written communication
- Work ethic
- Problem-solving and decision-making
- Organization and planning
- Guest services
- Inventory control
- Merchandising strategies
- Loss prevention techniques
- Cash handling operations
- Product promotion and sales
Student Leadership And Athletics
Lynn University ACHA Division III Men’s Ice Hockey Team, 08/01/22, Present, Assistant Captain, 08/01/24, 05/01/25, Team Captain, 08/01/25, 05/01/26
Timeline
Sales Associate
Dick’s Sporting Goods
02.2025 - Current
Summer Camp Counselor and Hockey Coach
Nashville Youth Hockey League
06.2023 - 07.2024
Sales Associate
Perani’s Hockey World
06.2023 - 06.2024
Server
Cracker Barrel Restaurant
01.2023 - 05.2023
Line Worker and Server
Bringle’s Smoking Oasis
04.2022 - 01.2024
Customer Service Representative
Topgolf
05.2021 - 09.2021
Bachelor of Science - Psychology
Lynn University