TOYA WRIGHT
Clarksville,TN
Summary
Well-qualified Healthcare Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Human Resources Specialist
US Military Army
11.2021 - Current
- Supervised and performed personnel and administrative functions in support of units at various echelons, advising commanders, staff, and soldiers on human resource matters.
- Managed officer and enlisted personnel records, processed personnel actions, and coordinated promotions, transfers, separations, and awards.
- Operated and maintained personnel information systems, providing training and monitoring system activities to ensure efficient operation.
- Handled postal operations and ensured compliance with policies related to personnel management and military/civilian correspondence.
- Processed personnel actions including reenlistments, security clearances, and retirement, while maintaining accurate records in compliance with Army regulations.
- Managed automated personnel systems, identified discrepancies, and initiated corrective actions to improve system performance and data accuracy.
Clinical Laboratory Specialist- Histology
Atlantic Health System
12.2022 - 01.2025
- Collaborated with pathologists to interpret histological results and discuss findings related to patient diagnosis
- Managed inventory of histology supplies and ensured all equipment was properly calibrated and maintained
- Trained and mentored junior laboratory staff in histology techniques and laboratory best practices
- Utilized digital imaging technology to capture and analyze histological slides for enhanced diagnostic support
- Performed routine and specialized histological techniques including tissue processing, embedding, and staining procedures
- Collected and prepared biological specimens for testing, adhering to established protocols to maintain sample integrity
- Operated automated laboratory equipment for specimen processing, ensuring accurate and timely results
- Maintained organized electronic records of specimen data and results, ensuring compliance with confidentiality regulations
- Ensured proper labeling and documentation of specimens to prevent contamination
Medical Clerical Assistant (Remote)
All Medical Personnel
06.2021 - 10.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Updated patient information and insurance details for accurate electronic medical records.
Healthcare Customer Service Representative(Remote)
Adecco
11.2020 - 06.2021
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Resolved complaints of customers, logged billing discrepancies, and ensured claims were processed and paid using EPIC computer system.
Education
Bachelor of Science - Healthcare Administration
American Public University System
West Virginia2024
Skills
- Personnel engagement
- Policy adherence
- HIPAA compliance
- Medical terminology
- Appointment scheduling
- Conflict resolution
- Flexible schedule
Timeline
Clinical Laboratory Specialist- Histology
Atlantic Health System
12.2022 - 01.2025
Human Resources Specialist
US Military Army
11.2021 - Current
Medical Clerical Assistant (Remote)
All Medical Personnel
06.2021 - 10.2021
Healthcare Customer Service Representative(Remote)
Adecco
11.2020 - 06.2021
Bachelor of Science - Healthcare Administration
American Public University System
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