Terricka Reed
Memphis,TN
Summary
Dedicated professional with over 10 years of experience in administrative support, data processing, and customer service. Proven track record in handling diverse tasks such as tax document analysis, patient scheduling, and pharmacy help desk operations. Skilled in various software and systems, with a strong focus on accuracy, efficiency, and confidentiality.
Overview
13
13
years of professional experience
Work History
General Clerk Grade 4
Internal Revenue Service, IRS
01.2023 - Current
- Reviewed and analyzed internal documents and taxpayer returns, ensuring accuracy and compliance
- Prepared coded entries to amend and complete records, improving data accuracy
- Processed individual and small business returns, handling over 100 cases per month
- Referred questionable returns and documents to appropriate areas, reducing errors
- Performed case analysis on pre-classified returns using IDRS & AIMS
- Audited tax documents to ensure correct payments and refunds
- Led groups to ensure team objectives were met, enhancing productivity
- Gathered information and performed necessary research for case resolutions
- Provided support for various administrative and clerical tasks, improving office efficiency.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
Pharmacy Help Desk Associate
Prime Therapeutics
01.2020 - 01.2023
- Handled inbound and outbound calls from pharmacies and doctor offices
- Initiated overrides and provided medication quotes
- Conducted prior authorizations and compliance checks
- Researched plan information for pharmacy and doctor inquiries.
Patient Scheduler
West Cancer Center
01.2019 - 01.2020
- Scheduled appointments and managed patient charts
- Coordinated referral appointments, tests, and procedures
- Provided clear communication and problem-solving support.
Recruiter (Seasonal)
FedEx
01.2018 - 01.2019
- Made hiring recommendations and compared candidate qualifications
- Conducted background checks, internal reports, and drug testing.
Specimen Processor
LabCorp
01.2018 - 01.2019
- Entered specimen data into computer systems and prepared samples for analysis
- Logged and filed patient samples.
Health Insurance Agent
Connexion Point
01.2015 - 01.2018
- Assisted customers with insurance inquiries and premium calculations
- Explained prescription details and payment methods.
Data Entry Assistant
GlaxoSmithKline
01.2013 - 01.2015
- Researched and entered billing information
- Managed multiple phone systems and operating systems.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Administrative Assistant (Seasonal)
Conway Property Management
01.2012 - 01.2013
- Scheduled meetings and maintained office supplies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
High School Diploma -
Trezevant High School
Memphis, TNPhlebotomy Training -
National Career College
Memphis, TNSkills
- Maintaining records
- Research Abilities
- Document Management
- Account Updating
- Product Knowledge
- Data Collection
- Production Tracking
- Quality/Efficiency Control
Key Competencies
Windows XP, Microsoft Office Suite, IDRS, IAT, Scrips, AMS, CAM Online Data, AS400, POS Systems, ERC Program, ICS, SETR, IRM, Payroll, Auditing, Mailing, Confidential Information Handling, 40 WPM, Strong Organizational Skills, Attention to Detail, Excellent Communication, Team Leadership
References
Available upon request
Timeline
General Clerk Grade 4
Internal Revenue Service, IRS
01.2023 - Current
Pharmacy Help Desk Associate
Prime Therapeutics
01.2020 - 01.2023
Patient Scheduler
West Cancer Center
01.2019 - 01.2020
Recruiter (Seasonal)
FedEx
01.2018 - 01.2019
Specimen Processor
LabCorp
01.2018 - 01.2019
Health Insurance Agent
Connexion Point
01.2015 - 01.2018
Data Entry Assistant
GlaxoSmithKline
01.2013 - 01.2015
Administrative Assistant (Seasonal)
Conway Property Management
01.2012 - 01.2013
High School Diploma -
Trezevant High School
Phlebotomy Training -
National Career College
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