Tracey Clayton
Somerville
Summary
Goal-oriented Senior Admissions Representative dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational, and strategic planning abilities with 8 years of higher education experience.
Overview
16
16
years of professional experience
Work History
Senior Admissions Representative
Concorde Career College
01.2023 - Current
- Serve as a mentor to new Admissions Representatives, sharing best practices and offering guidance on effective recruiting strategies.
- Establish an efficient workflow for handling application materials, reducing processing time and errors while increasing productivity.
- Enhance overall departmental organization by maintaining accurate records of applicant data using CRM software.
- Meet or exceed individual recruitment goals each year by developing tailored strategies based on market research and trends analysis.
- Complete outbound calls to generate referrals and connect with interested individuals.
- Develop strong relationships with high schools, colleges, and community organizations to expand outreach efforts and attract new students.
- Assist in coordinating orientation events for newly accepted students, creating a welcoming atmosphere that fostered a sense of belonging from day one.
- Set appointments for individuals to visit campus and conducted facility tours.
- Organize virtual events to showcase academic programs, contributing to increased engagement from potential applicants.
Contact Representative
Internal Revenue Service, IRS
03.2022 - 01.2023
- Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Enhanced team productivity by collaborating on projects and sharing best practices with colleagues.
- Exceeded performance targets consistently by prioritizing tasks and managing time effectively.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Enrollment Specialist
Texas State Technical College
01.2019 - 02.2022
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
- Utilized exceptional interpersonal skills to establish rapport with prospective students from diverse backgrounds, ultimately increasing program accessibility.
- Served as a liaison between students, academic advisors, and financial aid offices for seamless communication during the enrollment process.
Administrative Assistant/Massage Therapist
Spinal Healthcare & Associates
05.2008 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
Education
License - Massage Therapy
Concorde Career College
Memphis, TN03.2004
Skills
- Higher Education Knowledge
- Marketing knowledge
- Excellent interpersonal skills
- Student Recruitment
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Organizational Skills
Timeline
Senior Admissions Representative
Concorde Career College
01.2023 - Current
Contact Representative
Internal Revenue Service, IRS
03.2022 - 01.2023
Enrollment Specialist
Texas State Technical College
01.2019 - 02.2022
Administrative Assistant/Massage Therapist
Spinal Healthcare & Associates
05.2008 - 12.2018
License - Massage Therapy
Concorde Career College
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