Traci Tice

• Gathered reports and files to provide to UL Fire Auditor
• Scheduled appointments with customers to perform the audits with UL Fire Auditor

Scheduled technicians to handle repairs requested by auditor

• Confirmed completed or closed work order by reviewing notes and following up on pending items.
• Toggled between multiple systems and databases to look up information and update records.
• Managed scheduling of appointments and service calls to meet client needs.
• Worked with technicians to complete paperwork within designated time.
• Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
• Provided timely feedback to management on service failures and customer concerns.
• Assisted with billing and invoicing for services rendered.
• Provided customer service to ensure client satisfaction.
• Addressed and resolved client complaints and issues in a timely manner.
• Managed and updated client databases to ensure accurate and current information.
• Coordinated service schedules and appointments with clients.
• Followed up with technicians and managers to receive and communicate status updates.
• Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
• Coordinated delivery of services to clients, ensuring timely and efficient support.
• Maintained positive working relationship with fellow staff and management.
• Handled incoming calls and inquiries from customers regarding services offered.

• Maintained appropriate inventory of supplies, equipment and products.
• Completed year-end full physical inventories and communicated counts to inventory managers for review.
• Oversaw daily inventory cycle counts and resolved discrepancies.
• Helped business meet customer demands by working with procurement team to optimize inventory levels.
• Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
• Assisted supply chain management in meeting metrics by maintaining open lines of communication.
• Verified accuracy of incoming shipments against purchase orders.
• Managed the cycle count process to maintain accurate inventory balances.
• Packed, sealed or affixed postage to prepare materials for shipping.
• Implemented procedures for timely replenishment of materials based on demand forecasts and usage history.
• Prepared work orders, bills of lading or shipping orders to route materials.
• Performed physical counts of inventory items in warehouses.
• Identified opportunities for improving existing processes related to material storage and handling.
• Investigated root causes of inventory discrepancies and took corrective action as needed.

• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Resolved customer complaints promptly and efficiently.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong relationships with customers by providing personalized assistance and support.
• Answered inbound calls, chats and emails to facilitate customer service.
• Updated databases with new and modified customer data.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Took special orders in person and over telephone, generating additional revenue every month.
• Oversaw warranty counseling process to manage expense controls.
• Developed positive relationships with customers through friendly interactions.
• Updated system with order specifics and customer details, preferences, and billing information.
• Conducted regular follow-up calls with customers after resolving their issues.
• Answered customer inquiries via phone, email, and chat.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Answered customer inquiries and provided accurate information regarding products and services.
• Developed strong customer relationships to encourage repeat business.
• Maintained a high level of professionalism when dealing with difficult customers.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Provided exceptional customer service to ensure customer satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Completed day-to-day duties accurately and efficiently.
• Recognized by management for providing exceptional customer service.
• Worked with cross-functional teams to achieve goals.