Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Buchanan

Waverly

Summary

Seeking a position as an Admissions Coordinator that allows me to apply my knowledge of admissions processes and procedures. I'm a very motivated Admissions Coordinator with experience in substance abuse treatment, specializing in client intake, assessment, and coordination of care.

Overview

32
32
years of professional experience

Work History

Admissions Coordinator

Acadia Healthcare
01.2023 - Current
  • Support multiple facilities admissions functions within a given region in an effort to promptly assist clients and their family's seeking treatment.
  • Review prospective admissions against approved admission criteria, policies and procedures.
  • Initiate contact to gather required clinical and demographic data from patient and other sources.
  • Respond promptly to inquiry calls.
  • Schedule assessments.
  • Assist prospective patients and significant others in seeking treatment.
  • Refer inquiries to other agencies and community resources when not appropriate for facility or admission.
  • Coordinate with referral sources.
  • Responsible for maintaining all the documentation involved with the admissions process.
  • Perform telephone screenings for new clients and schedule admissions as directed
  • Verify and input insurance information
  • Responding to inbound calls regarding potential admits.

Assistant Manager - Finance & Accounts

Mariner Finance
08.2000 - 11.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Provided exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presented all available sales products.
  • Processed credit loan applications. Analyzed credit & financial information for current and potential customers.
  • Proactively contacted customers with past due balances to offer possible solutions and resolve delinquency.
  • Achieved consistent results and met or exceeded expected individual and branch goals related to sale of company products and services.
  • Learned Federal, State, and Local Application Consumer laws to ensure compliant actions.
  • Maintained cash drawer, processed payments, and delivered daily deposits to specified financial institutions as required.
  • Performed additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.
  • Provided quality service to existing and prospective customers seeking loans.
  • Exercised lending authority when reviewing and approving applications and used product knowledge in offering loan solutions that meet customer needs.
  • Assisted management in proactive daily task assignments to ensure branch was structured to provide quality customer service level.
  • Managed approval of exceptions to policy as authorized by management based on nature of exception, retention needs, and related factors. Used problem-solving skills to resolve product, service, and policy-related obstacles for customer.
  • Acted proactively in retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.
  • Assisted Branch Manager in management of multiple priorities with existing and potential customers, initiated contact with customers to acquire additional financial information, completed reports, and communicated/resolved problem situations.
  • Exercised authority to ensure policies and procedures were met when monitoring/approving monthly expenses using annual business plan. Assisted manager in review of branch income statement and implementing action plans based on analysis.
  • In manager’s absence, provided leadership to branch team and coordinated functions and daily operational issues through communication with District Manager/AVP.
  • Assisted Branch manager by preparing reports as needed.

Assistant Manager

TranSouth Financial Services
04.1994 - 07.2000
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Provided exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presented all
    available sales products.
  • Processed credit loan applications. Analyzed credit & financial information for current and potential customers.
  • Proactively contacted customers with past due balances to offer possible solutions
    and resolve delinquency.
  • Achieved consistent results and met or exceeded expected individual and branch
    goals related to sale of company products and services.
  • Learned Federal, State, and Local Application Consumer laws to ensure compliant
    actions.
  • Maintained cash drawer, processed payments, and delivered daily deposits to specified financial institutions as required.
  • Performed additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.
  • Provided quality service to existing and prospective customers seeking loans.
  • Exercised lending authority when reviewing and approving applications and used product knowledge in offering loan solutions that meet customer needs.
  • Assisted management in proactive daily task assignments to ensure branch was structured to provide quality customer service level.
  • Managed approval of exceptions to policy as authorized by management based on
    nature of exception, retention needs, and related factors.
  • Used problem-solving skills to resolve product, service, and policy-related obstacles for customer.
  • Acted proactively in retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.
  • Assisted Branch Manager in management of multiple priorities with existing and potential customers, initiated contact with customers to acquire additional financial information, completed reports, and communicated/resolved problem situations.
  • Exercised authority to ensure policies and procedures were met when monitoring/approving monthly expenses using annual business plan.
  • Assisted manager in review of branch income statement and implementing action plans
    based on analysis.
  • In manager's absence, provided leadership to branch team and coordinated functions and daily operational issues through communication with District
    Manager/AVP.
  • Assisted Branch manager by preparing reports as needed

Admitting Clerk

Three Rivers Hospital
06.1993 - 04.1994
  • Verified patient details and insurance coverage and collected co-pays.
  • Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
  • Arranged forms and charts for each patient.
  • Registered patients for labs, surgeries and radiology.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Education

Associate of Applied Science - Administrative Assistance And Secretarial Science

Nashville Technical Institue
Nashville, TN
1993

Skills

  • Communication Skills
  • Decision Making
  • Strong Work Ethic
  • Customer Service
  • Strong organization
  • Data verification
  • Client relations
  • Computer literacy
  • Multitasking Abilities
  • Documentation
  • Detail oriented
  • Scheduling
  • Data entry
  • Knowledge of Admission Process and Policies

Timeline

Admissions Coordinator

Acadia Healthcare
01.2023 - Current

Assistant Manager - Finance & Accounts

Mariner Finance
08.2000 - 11.2022

Assistant Manager

TranSouth Financial Services
04.1994 - 07.2000

Admitting Clerk

Three Rivers Hospital
06.1993 - 04.1994

Associate of Applied Science - Administrative Assistance And Secretarial Science

Nashville Technical Institue

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Tracy Buchanan