Tracy Fizer
Nashville
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
23
23
years of professional experience
Work History
Suspension & Creator Support Specialist
Bytedance / TikTok
06.2020 - 04.2026
- Monetization Support: Advised high-value creators on payout cycles, resolved missing payment inquiries, and audited financial rewards for accuracy.
- User Advocacy: Managed end-to-end appeal process, communicating clearly about ban lengths and restoration eligibility to enhance user understanding and trust.
- Program Growth: Reviewed and vetted Creator Rewards applications, ensuring qualified users accessed the platform's monetization opportunities to foster creator engagement.
- Content Moderation: Evaluated user accounts and live stream footage for guideline violations, determining appropriate actions for account restorations or bans to uphold community standards.
- Input data into company database systems with precision and attention to detail.
- Kept electronic files organized and up-to-date to facilitate easy access to information.
- Developed spreadsheets for tracking data entries, improving organization and accessibility.
Member Services & Tech Support
Guidewell
08.2019 - 05.2020
- Provided Tier 1 technical support and non-clinical assistance to members on digital health platforms, enhancing user experience.
- Coordinated departmental email communications, effectively resolving complex inquiries and improving member satisfaction.
- Triaged clinical concerns to specialized teams and followed up with members via outbound calls to ensure timely resolution.
Member Resolution Specialist
WellCare
11.2016 - 07.2019
- Improved Medicare Star ratings by providing high-touch customer service and proactive care gap assessments.
- Coordinated member resources, enhancing access to home healthcare, transportation, and routine provider appointments.
- Educated members on preventative care benefits, promoting long-term health outcomes and increasing plan engagement.
Billing Specialist
United Health Group / Ingram and Associates
02.2013 - 10.2016
- Managed outstanding patient and insurance balances, increasing reimbursement rates through effective follow-up.
- Analyzed denial trends and communicated irregularities to management, facilitating improvements in the billing cycle.
- Ensured 100% compliance with HIPAA regulations while resolving and documenting claims.
Customer Service / Benefit Representative
Cigna
10.2008 - 02.2013
- Interpreted complex benefit plans and premiums for members, clarifying coverage and provider networks to enhance member understanding.
- Conducted forensic claim reviews to identify line-item errors or modifiers leading to denials, improving claims accuracy.
- Resubmitted corrected claims to secure timely payment and minimize aging accounts.
Billing Representative
Xtend Healthcare
04.2003 - 06.2008
- Managed self-pay accounts for Providence Hospital, initiating timely contact within 90-day billing cycle to ensure prompt resolution.
- Negotiated payment plans and guided patients through charity care applications, aligning support with individual financial needs.
- Processed patient billing inquiries with accuracy and efficiency.
- Coordinated claim submissions to ensure timely payments.
- Reviewed accounts for discrepancies and resolved issues promptly.
Education
GED -
Pearl High School
Nashville, TN05.1999
Skills
- Medicare/Medicaid Guidelines
- Community Content Standards
- Revenue Cycle Management
- Content management systems
- Content Policy Compliance
- Content standards
- Financial Compliance Oversight
- Data entry
- Microsoft Office Suite
- User support strategies
Timeline
Suspension & Creator Support Specialist
Bytedance / TikTok
06.2020 - 04.2026
Member Services & Tech Support
Guidewell
08.2019 - 05.2020
Member Resolution Specialist
WellCare
11.2016 - 07.2019
Billing Specialist
United Health Group / Ingram and Associates
02.2013 - 10.2016
Customer Service / Benefit Representative
Cigna
10.2008 - 02.2013
Billing Representative
Xtend Healthcare
04.2003 - 06.2008
GED -
Pearl High School