- Crafting and DIY Projects
- Interior Design and travel - visiting mansions and monuments
- Historical Exploration
- Fabrics, Furniture and Fashion
- Antique shopping
- Culinary and Food, High Teas
- Gardening
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cruising
Tracy Michaelis
Hermitage
Summary
Dynamic Sales Associate with proven expertise in enhancing customer satisfaction, relationship building, and driving sales. Skilled in effective problem-solving and teamwork to consistently exceed sales goals.
Overview
2
2
years of professional experience
Work History
Sales Associate
Ballard Designs
Nashville, TN
06.2022 - 09.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product features to inform customer inquiries.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service delivery.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Organized merchandise displays to optimize visual appeal and drive customer engagement.
- Addressed customer concerns promptly, fostering positive relationships and repeat business.
- Participated in training sessions to enhance sales techniques and product knowledge consistently.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs to build loyalty and business relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Collections Representative I
CHS Shared Service Center
Antioch, TN
09.2021 - 02.2022
- Managed customer accounts to ensure timely payment and resolution of outstanding balances.
- Utilized collection software to track payments and document communication with clients.
- Negotiated payment arrangements, fostering positive relationships with customers while ensuring compliance.
- Conducted regular follow-ups on overdue accounts, enhancing recovery rates through proactive outreach.
- Processed payments and contracts on accounts.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Collaborated with team members to streamline collection processes and improve overall efficiency.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Customer Service Representative
Hale Insurance, LLC
Nashville, TN
07.2021 - 09.2021
- Responded to customer inquiries via phone and email, ensuring prompt resolution of issues.
- Collaborated with team members to improve service delivery and client satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Assisted customers in understanding policy details and coverage options effectively.
- Maintained accurate records of customer interactions within CRM software.
Education
High School Diploma -
Burbank High School
BurbankBiblical Studies
The King's Institute
Van Nuys, CAMedical Billing And Coding
The Charter College
Canyon Country, CAInterior Design
College of The Canyons
Valencia, CAInsurance And Risk Management
California - Department of Insurance
OnlineInterior Design
New York Institute of Art And Design - NYIAD
New York, NY (Online)07-2026
Skills
- Customer service through great listening skills
- Teamwork and collaboration with an Outgoing Personality, Foster positive relationships with co-workers and customers
- Effective Time management, punctual, Meeting deadline and Upselling and cross selling
- Multi-tasking and problem-solving skills
- Exceptional customer service and people skills with Relationship building and building rapport
- Cash register operation and Retail, Payment Processing
- Client needs assessment with the heart of a teacher
- POS system operation, Order Processing
- Professional demeanor with a servant's heart
- Guest relations with an Outgoing personality
- Policy and procedure adherence
- Merchandise display, Inventory Tracking
- Point of sale operation and Contact Follow Up, Order Processing, CRM software proficiency
- Persuasion techniques and Sales trends Sales goals attainment, Display setup, Task prioritization
- Verbal and written communication
- Calm demeanor, Positive and Professional
Affiliations
- Student Member of ASID
- Occasionally attends the Nashville ASID meetings
Interests
Timeline
Sales Associate
Ballard Designs
06.2022 - 09.2023
Collections Representative I
CHS Shared Service Center
09.2021 - 02.2022
Customer Service Representative
Hale Insurance, LLC
07.2021 - 09.2021
High School Diploma -
Burbank High School
Biblical Studies
The King's Institute
Medical Billing And Coding
The Charter College
Interior Design
College of The Canyons
Insurance And Risk Management
California - Department of Insurance
Interior Design
New York Institute of Art And Design - NYIAD