Tracy Robinson
Smyrna
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
19
19
years of post-secondary education
15
15
years of professional experience
Work History
Fulfillment and Sevice Manager
Sam's Club
Nashville
2025.03 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer inquiries and provided solutions to enhance satisfaction.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained new team members on store policies and customer service techniques.
- Coached, mentored and trained team members in order to improve their job performance.
- Supervised daily operations and ensured compliance with safety standards.
- Managed inventory levels and coordinated stock replenishment processes.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
Fulfillment and Merchandise Team Lead
Sam's Club
Nashville
2021.07 - 2025.03
- Supervised merchandise flow and inventory management in a fast-paced retail environment.
- Trained and mentored team members on product knowledge and customer service skills.
- Coordinated stock replenishment and organized displays to enhance product visibility.
- Conducted regular inventory audits to ensure accurate stock levels and prevent shrinkage.
- Monitored inventory levels to ensure adequate stock was available in stores.
- Conducted regular inventory checks to ensure stock availability.
- Implemented best practices for merchandise presentation to improve customer experience.
- Collaborated with management to develop promotional strategies for seasonal products.
- Resolved customer inquiries and complaints while maintaining a positive shopping atmosphere.
- Inspected store shelves regularly to ensure they are neat and well stocked according to planograms.
- Trained new employees on the use of point-of-sale systems, stocking procedures, product knowledge and customer service standards.
- Assisted team members in fulfilling order requests accurately.
- Filled orders according to defined standards using standard picking system.
- Accepted, processed and quickly filled orders.
- Packed merchandise for delivery and moved items to delivery area.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Maintained cleanliness and orderliness in work areas daily.
Daycare Supervisor
New Beginnings Daycare
Nashville
2015.06 - 2017.07
- Developed and implemented age-appropriate lesson plans and educational activities.
- Supervised daily activities and routines for children aged six weeks to five years.
- Monitored children's behavior, providing guidance and support to promote positive interactions.
- Trained new staff on childcare policies, procedures, and best practices for supervision.
- Coordinated staff schedules, ensuring adequate coverage and support for all classrooms.
- Communicated regularly with parents about children's progress and daily experiences.
- Planned and coordinated special events to encourage community involvement, fostering community engagement and enhancing the daycare experience.
- Enforced rules Taught good manners and maintained a safe environment.
Social Worker
Department of Human Services
Jackson
2012.01 - 2014.07
- Developed individualized service plans based on client needs and goals.
- Developed individualized service plans with clients to address their identified goals.
- Facilitated client assessments to determine eligibility for social services programs.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Collaborated with community organizations to coordinate resources for clients.
- Conducted follow-up visits to monitor client progress and adjust plans.
- Educated clients on available resources and self-advocacy techniques.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Documented case notes and maintained accurate records in compliance with regulations.
- Participated in professional development activities such as seminars, workshops, trainings.
Education
Master of Arts - Social Work
Jackson State University
Jackson, MS 2010.08 - 2013.07
Bachelor of Arts - Sociology With Emphasis in Social Work
Tougaloo College
Tougaloo, MS 1995.08 - 2009.08
Associate of Arts - Social Work
Hinds Community College
Utica, MS 1993.08 - 1995.06
Wingfield
Jackson, MississippiSkills
- Inventory management
- Operational leadership
- Team development
- Customer service
Timeline
Fulfillment and Sevice Manager
Sam's Club
2025.03 - Current
Fulfillment and Merchandise Team Lead
Sam's Club
2021.07 - 2025.03
Daycare Supervisor
New Beginnings Daycare
2015.06 - 2017.07
Social Worker
Department of Human Services
2012.01 - 2014.07
Master of Arts - Social Work
Jackson State University
2010.08 - 2013.07
Bachelor of Arts - Sociology With Emphasis in Social Work
Tougaloo College
1995.08 - 2009.08
Associate of Arts - Social Work
Hinds Community College
1993.08 - 1995.06
Wingfield