TraDaysia Cason
Maryville
Summary
Dynamic and results-driven Shift Leader at Subs And Such, adept at conflict resolution and POS system operation. Proven track record in enhancing customer satisfaction and training team members to excel. Recognized for maintaining organized production areas and fostering a positive work environment, ensuring seamless operations and superior service delivery.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Shift Leader
Subs And Such
05.2024 - 02.2025
- Completed cash and credit card transactions accurately using POS software.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- counted cash drawers in the morning and at closing
- Cooperated with coworkers to improve customer experience and manage storefront.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Member
Firehouse Subs
09.2022 - 02.2024
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Stocked shelves to organize aisles in assigned department.
- assembled sandwiches
- Cleaned and maintained all areas of restaurant to promote clean image.
Hostess/Food Runner/Waitress Trainee
Blackhorse Pub & Brewery Of Knoxville
10.2021 - 09.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers with a smile and respect to ensure they had a good experience
Shift Lead
Brusters
05.2020 - 09.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Greeted and prepared customer orders with precision
- closed and opened cash drawers and took out deposit for the bank
Education
High School Diploma -
Maryville High School
Maryville, TN05-2022
Skills
- Conflict resolution
- Drawer assignments
- Verbal and written communication
- Production reporting
- Positive attitude
- Team motivation
- Shift checklists
- POS system operation
Timeline
Shift Leader
Subs And Such
05.2024 - 02.2025
Crew Member
Firehouse Subs
09.2022 - 02.2024
Hostess/Food Runner/Waitress Trainee
Blackhorse Pub & Brewery Of Knoxville
10.2021 - 09.2022
Shift Lead
Brusters
05.2020 - 09.2021
High School Diploma -
Maryville High School
Similar Profiles
Jonathan BondJonathan Bond
Crew Member at Jersey Mike's Subs/AJ Subs LLCCrew Member at Jersey Mike's Subs/AJ Subs LLC
Avery CorkillAvery Corkill
General Manager at Hellcat Subs LLC Jersey Mike's SubsGeneral Manager at Hellcat Subs LLC Jersey Mike's Subs
Regan JohnsonRegan Johnson
Shift Leader at Jersey Mike's SubsShift Leader at Jersey Mike's Subs
Nishanth AgasheNishanth Agashe
Senior Manager Finance and Tax at PVH ARVIND FASHION PVT LTD( Subs of Arvind Ltd)Senior Manager Finance and Tax at PVH ARVIND FASHION PVT LTD( Subs of Arvind Ltd)
Sandra PackSandra Pack
Dean of Students at Blount County SchoolsDean of Students at Blount County Schools