Travis Brown
Memphis
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Level 3 Assistant Manager
Domino's Pizza
08.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
American Car Center
03.2019 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer service orders promptly to increase customer satisfaction.
Warehouse Worker
Amazon
05.2019 - 01.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
GED -
Coahoma Community College
Clarksdale, MS07.2012
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Professional telephone demeanor
- Microsoft Outlook
- Order Processing
- Microsoft PowerPoint
- Prioritization
- De-Escalation Techniques
- Money Handling
Timeline
Level 3 Assistant Manager
Domino's Pizza
08.2021 - Current
Warehouse Worker
Amazon
05.2019 - 01.2020
Customer Service Representative
American Car Center
03.2019 - 07.2021
GED -
Coahoma Community College
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