- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Food Tourism
- Historical Exploration
- Volunteering for community initiatives to give back to local communities and make a positive impact
Travis Hartzell
Knoxville
Summary
Dedicated to assisting families through the arrangement process, ensuring a meaningful and compassionate experience. Collaborates effectively with team members to foster an environment that promotes personal and professional growth. Committed to providing exceptional support while enhancing the overall journey for families during challenging times. Passionate about creating lasting connections and delivering high-quality service in every interaction.
Overview
12
12
years of professional experience
Work History
Funeral Director/Services Manager
Neptune Cremation Society of Knoxville
Knoxville, TN
04.2024 - Current
- Coordinated funeral services, ensuring adherence to family requests and legal requirements.
- Managed logistics for transportation of remains and equipment, optimizing service efficiency.
- Developed personalized memorialization options, enhancing client satisfaction and experience.
- Assisted families in grief counseling, providing emotional support during challenging times.
- Built strong relationships with local organizations to facilitate community outreach initiatives.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
Funeral Director
Mynatt Funeral Home
Knoxville, TN
12.2023 - 04.2024
- Oversaw financial aspects of funeral services, ensuring transparent pricing and adherence to ethical standards.
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
Funeral Director
Neptune Cremation Society of Spokane
Spokane, WA
09.2020 - 12.2022
- Met with 30+ families a month
- Pre-arrangement sales.
- Coordinated funeral services with families, ensuring personalized and respectful experiences.
- Led initiatives to enhance service offerings based on client feedback and industry trends, increasing satisfaction.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
Lead Director | Embalmer | Pre-Need Specialist
Funeral Alternatives of Washington
Tumwater, WA
10.2016 - 09.2020
- Developed training programs for staff to improve funeral service practices and compliance.
- Implemented streamlined processes for inventory management and logistics coordination.
- Established community outreach initiatives to promote services and strengthen local partnerships.
- Mentored team members, fostering a collaborative work environment focused on continuous improvement.
Funeral Director | Location Manager | Embalmer
Mills and Mills Funeral Home and Memorial Park
Olympia, WA
10.2013 - 09.2016
- Oversaw operations of the funeral home and employee's
- Coordinated funeral services, ensuring adherence to family requests and cultural traditions.
- Developed personalized tributes for families, enhancing service quality and emotional support.
- Provided grief counseling and support to bereaved families during challenging times.
- Oversaw daily operations, streamlining processes to improve service delivery efficiency.
- Mentored junior staff in customer service practices and operational procedures.
- Led community outreach programs, fostering relationships with local organizations and enhancing brand visibility.
Education
Bachelor of Arts - Psychology
Weber State University
Ogden, UT01.1991
Associate of Science - Mortuary Science
Dallas Institute of Funeral Service
DallasSkills
- OSHA regulations
- Pricing structures
- Regulatory compliance
- Compassionate communication
- Mortuary operations
- Licensed embalmer in Tennessee & Utah
- Cremation services
- Customer education
Affiliations
- Facilitator for Demystifying Funeral Experience
- AOPA - Aircraft Owners & Operators Association
- Utah Funeral Directors Association
- American Society of Embalmers & Restorative Artists
Interests
Timeline
Funeral Director/Services Manager
Neptune Cremation Society of Knoxville
04.2024 - Current
Funeral Director
Mynatt Funeral Home
12.2023 - 04.2024
Funeral Director
Neptune Cremation Society of Spokane
09.2020 - 12.2022
Lead Director | Embalmer | Pre-Need Specialist
Funeral Alternatives of Washington
10.2016 - 09.2020
Funeral Director | Location Manager | Embalmer
Mills and Mills Funeral Home and Memorial Park
10.2013 - 09.2016
Bachelor of Arts - Psychology
Weber State University
Associate of Science - Mortuary Science
Dallas Institute of Funeral Service