Travis Rodgers
Memphis
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Lead
Terminix
Memphis
03.2022 - 06.2026
- Led customer service team to address client inquiries and resolve issues.
- Trained new staff on company policies and customer interaction protocols.
- Monitored service calls to ensure compliance with quality standards.
- Coordinated scheduling and workflow for optimal team efficiency.
Technical Support Representative
AT&T
Memphis
11.2017 - 02.2022
- Diagnosed and resolved hardware and software issues for various devices.
- Guided customers through troubleshooting steps to ensure product functionality.
- Provided technical assistance to customers via phone and online chat.
Cashier
Checkers
Memphis
06.2014 - 09.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained clean and organized checkout areas for optimal customer experience.
Education
Kirby High School
Memphis, TNSkills
- Customer relationship management
- Customer support
- Issue resolution
- Staff training
- Team leadership
- Scheduling coordination
- Problem solving
- Time management
- Critical thinking
Timeline
Customer Service Lead
Terminix
03.2022 - 06.2026
Technical Support Representative
AT&T
11.2017 - 02.2022
Cashier
Checkers
06.2014 - 09.2017
Kirby High School