Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Travis Shockley

Powell

Summary

Experienced Senior Guest Services Manager delivering exceptional training and mentorship to staff, driving team success and enhancing guest satisfaction. Skilled in inventory management and conflict resolution, ready to support organizational growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Guest Services Manager

Parking Management Company
Knoxville
04.2022 - Current
  • Scheduled staff shifts to optimize coverage during peak hours.
  • Resolved escalated customer complaints in a professional manner.
  • Managed all aspects of inventory control, ordering supplies when needed.
  • Trained, coached, and mentored new employees on guest service protocols.
  • Conducted regular team meetings to discuss performance goals and objectives.
  • Participated in weekly management meetings with other departments heads.
  • Provided day-to-day leadership and guidance to guest service staff.
  • Responded to guests, including email, telephone, and in-person inquiries.

Assistant Manager

Sparkling Image Car Wash
Knoxville
03.2015 - 04.2022
  • Assisted in managing daily operations and staff scheduling for retail environment.
  • Coordinated training sessions for new employees to ensure smooth onboarding process.
  • Implemented inventory management systems to track stock levels and orders effectively.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Maintained equipment inside the car wash, including fixing broken equipment
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

shift supervisor

Party City
Knoxville
02.2013 - 04.2015
  • Coordinated staff schedules and managed shift assignments effectively.
  • Trained and mentored new employees on operational procedures.
  • Monitored inventory levels and coordinated reordering supplies.
  • Resolved customer concerns and escalated issues when necessary.
  • Provided on-the-job training to new staff members.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

Porter

Mercedes-Benz Knoxville
Knoxville
01.2011 - 02.2013
  • Maintained cleanliness and organization in all guest areas and facilities.
  • Operated various tools and equipment for efficient waste disposal and recycling.
  • Communicated effectively with team members to coordinate guest services seamlessly.
  • Cleaned common areas following established schedules and prescribed methods.
  • Operated a shuttle service for guests wanting to drop off their vehicles.

Education

High School Diploma -

Fulton High School
Knoxville, TN
05-2008

Skills

  • Staff scheduling
  • Inventory management
  • Customer service
  • Complaint resolution
  • Training and mentoring
  • Team leadership
  • Operational efficiency
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Time management
  • Decision making
  • Coaching skills

Certification

  • F endorsement
  • Auto detailing certification

Timeline

Senior Guest Services Manager

Parking Management Company
04.2022 - Current

Assistant Manager

Sparkling Image Car Wash
03.2015 - 04.2022

shift supervisor

Party City
02.2013 - 04.2015

Porter

Mercedes-Benz Knoxville
01.2011 - 02.2013

High School Diploma -

Fulton High School

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Travis Shockley