Travis Smith

M&A

• Researched and found companies that were a good match with our platform.
• Contacted potential companies and setup meetings to discuss options for selling

Purchasing

• Implemented and managed Purchase Order process, including an Inventory Management System

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Executed successful sales strategies to convert leads into customers.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Collaborated with internal teams to develop account strategy.
• Gained understanding of goals, objectives and processes to meet client business needs.
• Cross-sold products and services to clients to secure additional business and grow revenue streams.
• Serviced accounts and proposed new products and services to maximize revenue.
• Prepared additional quotes for current clients to upsell products and services.

• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
• Attended trade shows and industry events to promote company products and services.
• Conducted regular market analysis to identify new opportunities for territory sales growth.
• Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
• Managed accounts to retain existing relationships and grow share of business.
• Established successful account relationships by building rapport and maintaining consistent communication.

• Survey Wyndham timeshare owners to assess their travel needs
• Train owners on Wyndham products and services, recommend new products and guide owners
• Update owners' accounts through sales and streamlining their existing accounts with additional services
• Presented information regarding the benefits of Timeshare Ownership to groups in a workshop format
• Created and maintained a monthly sales tracker

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Reported on Quarterly and Yearly Sales Goals
• Submitted Quarterly P&L Statements
• Managed Corporate Accounts

• Conducted Product Knowledge Seminars with Architects and Designers
• Sales Calls with Distributor Reps
• Attended Trade Shows

• Managed National Accounts including Home Expo (54 stores) and The Great Indoors (22 stores) throughout the United States
• Trained sales staff, designers, and installation personnel about Crossville products
• Coordinated the production of display panels
• Scheduled shipment of display panels
• Installed displays at showroom locations
• Created Sales Reports and P&L Statements Quarterly

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Collaborated with marketing department to launch and manage promotional activities and campaigns.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Wrote memos regarding company policies and communicated these with our distribution
• Created Min/Max quantities for Import Products and managed inventory levels

• Managed daily activities associated with the accounts within my territory
• Checked stock for customer inquiries
• Submitted orders
• Scheduled shipment of customer orders working closely with warehouse (LTL's and Full Truck Loads)
• Answered technical questions regarding products

• Conducted daily requirements for operating the business
• Rented booth space to dealers
• Sales
• Daily bank deposits
• Monthly reconciliation of sales, deduct fees and issue checks to dealers