Treketta Bonds
Chattanooga
Summary
Using my interpersonal and excellent community skills, it is my desire to obtain a customer service representative position where I can keep customers happy and smiling while resolving their issues in the shortest time possible.
Overview
10
10
years of professional experience
Work History
ISS School Teacher
Hamilton County Schools
08.2025 - Current
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment promoting student engagement and collaboration.
- Utilized diverse assessment tools to monitor student progress and adjust instructional strategies.
- Collaborated with colleagues to create interdisciplinary projects enhancing student learning experiences.
Billing Customer Service Representative
Medsrv
04.2024 - Current
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
- Processing current and past due balances for patient accounts
- Setting payment arrangements and re processing Clamins
Production and Processing Clerk
Volkswagen Group of America
01.2022 - 03.2023
- Following specific guidelines and specification, I was responsible for assisting in the production of one of three Volkswagen vehicles
- Met any production deadlines and metrics as given during shift
- Maintained machinery, documented any changes or needed repair in machinery
- Communicated with shippers/vendors about orders and parts
- Monitored the assembly line and removed faulty parts
- Kept worksite clean, avoiding hazards and up to OSHA safety standards, reported any issues to the supervisor on duty
- Performed any other tasks as assigned.
Processing Clerk
United States Postal Service
09.2020 - 01.2022
- While stationed in the neighborhood post office, I was responsible for processing transactions for customers such as postage, packaging and money orders
- Greeted and interacted with customers, while offering assistance with products, sales and promotions
- Safely gathered and sorted mail from mailboxes and in between workstations, in order to support sufficient, timely processing
- Took photos and collected passport applications
- Ensured outgoing mail had correct zip codes and addresses
- Tasked with doing inventory, ensuring all necessary support equipment and materials were organized for sorting
- Maintained appearance of the lobby, by arranging displays that were presentable and eye-catching to customers.
Correctional Officer
CoreCivic
08.2019 - 06.2020
- Was primarily responsible for enforcing rules, regulations and keeping order within the jail
- Transported inmates back and forth to their respective court dates
- Inspected facilities to ensure that they met security and safety standards
- Communicated with other staff, family members and community members about jail/inmate status
- Input/updated any inmate changes in health or behavior into the system.
Customer Service Representative
T-Mobile USA
06.2015 - 06.2019
- While responding to customer complaints and issues, I provided proper solutions, information and products about services and accounts
- Maintained a large amount of inbound and outbound calls in a timely manner while, keeping calls within metric
- Built sustainable relationships with customers, by engaging and going the extra-mile like following up on upset customers
- Kept record of conversation by making detailed notes
- Suggestively sold products to customers tailored to their needs and wants
- Guided callers through troubleshooting and the navigation of the website and/or app
- At the end of each call, I summarized everything that we did, looked at the account in its totality and assured customer that they had been taken care of
- Assisted in training new employees, by doing side by side phone calls.
Education
No Degree - Communications
Cleveland State Community College
Cleveland, Tennessee, TNHigh School Diploma - Mass Communication
Tyner High School
Chattanooga, TN05.2012
Skills
- Interpersonal skills
- Community skills
- Customer service
- Resolving issues
- Production and processing
- Following guidelines and specifications
- Meeting production deadlines and metrics
- Machinery maintenance
- Communication with shippers/vendors
- Assembly line monitoring
- Hazard avoidance and OSHA safety standards
- Reporting issues to supervisor
- Processing transactions
- Customer assistance
- Mail sorting and processing
- Passport applications
- Zip code and address verification
- Inventory management
- Lobby appearance maintenance
- Enforcing rules and regulations
- Inmate transportation
- Facility inspection
- Communication with staff, family members, and community
- Inmate health and behavior updates
- Customer complaint resolution
- Inbound and outbound call handling
- Building relationships with customers
- Note-taking
- Suggestive selling
- Troubleshooting guidance
- Training new employees
Timeline
ISS School Teacher
Hamilton County Schools
08.2025 - Current
Billing Customer Service Representative
Medsrv
04.2024 - Current
Production and Processing Clerk
Volkswagen Group of America
01.2022 - 03.2023
Processing Clerk
United States Postal Service
09.2020 - 01.2022
Correctional Officer
CoreCivic
08.2019 - 06.2020
Customer Service Representative
T-Mobile USA
06.2015 - 06.2019
High School Diploma - Mass Communication
Tyner High School
No Degree - Communications
Cleveland State Community College