Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trena Brooks

Morristown

Summary

With a proven track record, I excel in vital signs monitoring and compassionate care, enhancing patient satisfaction. Skilled in both patient observation and delivering personalized service, I've significantly contributed to efficient healthcare delivery and improved patient outcomes. My expertise encompasses both critical technical abilities and a professional bedside manner, underscoring my commitment to excellence in patient care.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Care Technician

DaVita
12.2024 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Substitute Teacher, K-12

Hamblen County Board Of Education
08.2022 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.

Certified Pharmacy Technician

Walmart
01.2023 - 05.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Certified Pharmacy Technician

Value Rx
08.2009 - 12.2022
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Certified Clinical Hemodialysis Technician

Dialysis Clinic Inc.
05.2013 - 01.2016
  • Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
  • Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
  • Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.

Education

Nursing

Walters State Community College
Morristown, TN

High School Diploma -

Claiborne High School
New Tazewell, TN
05.2009

Skills

  • Vital signs monitoring
  • CPR certification
  • Patient observation
  • Blood glucose testing
  • Infection control standards
  • Specimen collection
  • Patient positioning
  • Professional bedside manner
  • Patient services
  • Emergency response
  • Data collection
  • Medical equipment operation
  • Compassionate care
  • Safety protocols
  • Health monitoring
  • Vitals documentation
  • Monitoring patient conditions
  • Patient assistance
  • Restocking supplies
  • HIPAA compliance
  • Patient-focused care
  • Certified in CPR/AED
  • Vital signs
  • Recording vital signs
  • Calm under stress
  • Attention to detail
  • Patient care technician (PCT)

Certification

  • Licensed Pharmacy Technician - State Boards of Pharmacy.
  • Certified Pharmacy Technician
  • CPR/AED/First-Aid

Timeline

Patient Care Technician

DaVita
12.2024 - Current

Certified Pharmacy Technician

Walmart
01.2023 - 05.2024

Substitute Teacher, K-12

Hamblen County Board Of Education
08.2022 - Current

Certified Clinical Hemodialysis Technician

Dialysis Clinic Inc.
05.2013 - 01.2016

Certified Pharmacy Technician

Value Rx
08.2009 - 12.2022

Nursing

Walters State Community College

High School Diploma -

Claiborne High School

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