Megan Lewis-Davenport
Hendersonville
Summary
Confident professional promoting effective communication and time management skills, offering more than 5 years of experience in building customer and physician relationships. Considered driven, adaptable, and a valuable addition to any team.
Overview
13
13
years of professional experience
Work History
Client Product Support Specialist II
STR
10.2021 - Current
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Created user accounts and assigned permissions.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
- Enhanced customer satisfaction by providing timely and accurate product support.
- Supported clients during critical incidents, demonstrating a calm and reassuring demeanor under pressure while working towards a swift resolution.
- Provided remote support to global clients, adapting communication styles to suit various cultural preferences.
- Mentored new Product Support Specialists, fostering a positive work environment that encouraged professional growth.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
Hospitality Research Associate
STR
10.2018 - Current
- Understanding of how current events have impact on assigned region or company.
- Contributed to growth of accurate and complete database of hospitality inventory
- Conducted independent online research using a variety of sources, including but not limited to: search engines, industry publications, industry associations, etc.
- Added applicable new records and update existing records as new information is made available and/or obtained through proactive research, GIS & municipal websites, corporate portfolio listings, phone calls, chain feeds, enrollment forms, websites, emails, and any other verifiable source
- Completed assigned projects in timely manner
- Stayed knowledgeable of industry trends and current industry news that may affect assigned region or company
- Communicated effectively and professionally with properties, clients, and other industry professionals regarding STR/CoStar’s policies and guidelines
- Stayed knowledgeable and aware of updates or changes to any of STR/CoStar’s methodology, policies, or procedures
- Partner closely with STR business development to identify new opportunities, successfully onboard new clients and resolve client inquires
Human Contact Interface Clerk
Windham Professionals Inc.
10.2017 - 08.2018
- Processed audits and reports for upper management
- Managed and coordinated the call queue
- Submitted findings and requests to account specialists for follow up
Document Review Clerk
Windham Professionals Inc.
08.2015 - 10.2017
- Verified data integrity and accuracy
- Completed projects and work assignments ahead of tight deadlines
- Ensured correct payment calculations for consumers based on Department of Education standards
- Evaluated the current document processes, suggested methods of change and implemented successful improvements
Certified Pharmacy Technician
Rite Aid Pharmacy
10.2011 - 08.2015
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
Education
Pharmacy Technician
Kaplan Career Institute
2011
Pre-Pharmacy
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Hendersonville High School
Hendersonville, TN2008
Skills
- Strong work ethic
- Self-motivated
- Superior attention to detail
- Data management
- Skilled in Microsoft Excel
- Report writing
Accomplishments
Customer Relations:
- Worked directly with customers, physicians, and insurance companies to provide prescription accuracy.
- Voted pharmacy favorite by customers in 2015
Studies:
- Succesfully completed pharmacy technician courses
References
Jessica Scruggs- STR- Client Product Support Manager
Cell: (615) 424-9823
Billy Karras- STR- Hotel Research Manager
Cell:(615) 389-3567
Torrey Harris- Rite Aid- Pharmacy Manager
Cell: (615) 400-7640
Dawn Falconer- Windham Professionals Inc.- Servicing Manager
Cell: (615) 887-4596
Timeline
Client Product Support Specialist II
STR
10.2021 - Current
Hospitality Research Associate
STR
10.2018 - Current
Human Contact Interface Clerk
Windham Professionals Inc.
10.2017 - 08.2018
Document Review Clerk
Windham Professionals Inc.
08.2015 - 10.2017
Certified Pharmacy Technician
Rite Aid Pharmacy
10.2011 - 08.2015
Pharmacy Technician
Kaplan Career Institute
Pre-Pharmacy
Middle Tennessee State University
High School Diploma -
Hendersonville High School
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