Trenton Ulveling
Chapel Hill
Summary
Dynamic and people-first leader with a proven track record of servant leadership, fostering high-performance teams through trust, collaboration, and empowerment. A passionate culture champion committed to creating values-driven environments where individuals thrive, and organizational goals are exceeded. Recognized for driving measurable outcomes through strategic thinking, accountability, and continuous improvement. Growth-minded with a relentless pursuit of excellence, consistently delivering results by aligning people, purpose, and process.
Overview
8
8
years of professional experience
Work History
Account Director
5by5 Agency
Brentwood
08.2024 - Current
- Oversaw client work valued at over $3 million annually.
- Managed client relationships to ensure satisfaction and loyalty.
- Developed strategic marketing plans tailored to client needs.
- Led cross-functional teams to execute client campaigns effectively.
- Oversaw project timelines and deliverables for multiple accounts simultaneously.
- Managed day-to-day operations of account team members to ensure timely completion of tasks.
- Cross-sold additional products and services to increase profitability within accounts.
- Negotiated contracts and fees with media professionals to secure pricing.
Director of Development
5by5 Agency
Brentwood
09.2021 - 07.2024
- Implemented agile methodologies and standardized sprint planning, resulting in a 30% improvement in development velocity and cross-team transparency.
- Served as the strategic bridge between client, and services team to ensure alignment on technical execution with business objectives to accelerate time-to-market.
- Managed vendor and freelancer budgets, ensuring cost-effective resourcing while maintaining high engineering standards and code consistency.
- Fostered a psychologically safe environment where team members felt empowered to innovate, raise concerns, and drive ownership.
Project Manager
Jonesen
Springfield
01.2020 - 09.2021
- Consistently achieved sales goals every month, driving revenue growth.
- Increased employee engagement by 82% through targeted mentorship and accountability initiatives.
- Managed relationships with over 200 businesses, enhancing client satisfaction.
- Oversaw project planning and client communication throughout sales cycles to ensure alignment.
Practice Manager
Mercy Hospital and Clinics
Springfield
10.2018 - 01.2020
- Provided direct leadership for 90+ employees in eleven different clinics across the state
- Oversight and direct accountability for $30M operational budget and financial performance
- Led organizational wide integration of several specialty clinics into primary care setting
- Responsible for client communication and project planning throughout project life cycles
- Improved access for patients by lowering appointment wait time from 5 months to 1.5 months
- Leadership in overhauling patient intake process which schedules patients within 12 hours of referral
- Increased monthly front-end collection goals by 114% within first two months
- Enhanced co-worker engagement by over 24% in eight months
Project Manager
University of Missouri Health Care
Columbia
07.2017 - 06.2018
- Conducted process improvement project which led to a 17% increase in productivity and 8% increase in employee engagement
- Overhauled project management protocols and decreased deliverable time frame by 14% using Lean Six-Sigma and Agile methodology tactics
- Responsible for client communication and project planning throughout project life cycles
- Reduced employee turnover in clinical and support departments by 27%
- Catalyst and direct manager for pilot studies, which led to an 18% increase in patient satisfaction.
- Played critical role in recruitment of Primary Care, Cardiovascular, and Radiology physicians to facility
Education
Masters of Healthcare Administration
University of Missouri
Columbia, MO05-2018
Masters of Business Administration
University of Missouri
Columbia, MO05-2018
Business Administration
College of The Ozarks
Point Lookout, MO05-2015
Skills
- Client Relationship and Management
- Strategic Planning & Execution
- Servant Leadership
- Team Development & Coaching
- Cultural Stewardship
- Data-Driven Decision Making
- Cross-Functional Collaboration
- Change Management & Agility
References
References available upon request.
Timeline
Account Director
5by5 Agency
08.2024 - Current
Director of Development
5by5 Agency
09.2021 - 07.2024
Project Manager
Jonesen
01.2020 - 09.2021
Practice Manager
Mercy Hospital and Clinics
10.2018 - 01.2020
Project Manager
University of Missouri Health Care
07.2017 - 06.2018
Masters of Healthcare Administration
University of Missouri
Masters of Business Administration
University of Missouri
Business Administration
College of The Ozarks
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