Treshon Blanks
Cordova
Summary
Motivated and dependable candidate with exceptional communication and customer service skills, with a certification in Industrial Computer Fundamentals. Seeking to obtain a full-time position that offers opportunities to promote growth and professional challenges to utilize learned technical computer and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Automotive Detailer
CarMax
06.2022 - Current
- Complete vehicle inspections prior to service and after completion to assess damage
- Wash, wax and buff vehicle bodies for professional shine
- Report customer-oriented issues immediately to supervisor for swift assistance and resolution
- Train and develop incoming detailers on departmental and detailing processes
Contact Center Representative
Internal Revenue Service, IRS
06.2024 - 02.2025
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
Vehicle Condition Assessor
CarMax
12.2019 - 06.2022
- Conducted accurate vehicle condition assessments by collecting, recording, and communicating all required information about customer appraisals for a Buyer's analysis
- Assisted with maintaining inventory and executing customer transfers
- Partnered with Inventory and Sales Department to conduct lot merchandising as needed
- Supervised the training and development of newly hired Assessors to align with the views and goals of the office and the company
Material Handler
FedEx
03.2019 - 12.2019
- Monitored flow of materials and parts to meet schedule commitments
- Kept material handling equipment in good condition by conducting regular maintenance
- Anticipated, communicated and resolved issues affecting warehouse optimization
Barista/Shift Lead-In-Training
Starbucks
09.2014 - 03.2019
- Trained and supervised barista workers to maintain and uphold store policies
- Performed food and beverage preparation and serving duties
- Controlled inventories of food, equipment, and beverage ingredients and reported shortages to designated personnel
Education
Southwest Tennessee Community College
Memphis12-2023
Studio Art -
University of Memphis
05.2016
Skills
- Communication
- Organizational
- Time-Management
- Problem-Solving
- Training and Development
- Computer Troubleshooting
Certification
Industrial Computer Fundamentals
Timeline
Contact Center Representative
Internal Revenue Service, IRS
06.2024 - 02.2025
Automotive Detailer
CarMax
06.2022 - Current
Vehicle Condition Assessor
CarMax
12.2019 - 06.2022
Material Handler
FedEx
03.2019 - 12.2019
Barista/Shift Lead-In-Training
Starbucks
09.2014 - 03.2019
Studio Art -
University of Memphis
Southwest Tennessee Community College
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