Trevor Nelson
Sevierville
Summary
Dynamic professional with extensive experience in customer service and operations within the Hospitality industry. Proven ability to enhance workflows and resolve issues effectively, leveraging strong communication skills and technical troubleshooting expertise. Committed to fostering positive customer experiences and optimizing processes for improved performance. Currently pursuing CompTIA A+ certification and BS in Information Technology
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
04.2024 - Current
- Created wide variety of hot and cold drinks in extremely high-volume shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained, operated, and some repairing with espresso machines, blenders, commercial coffee brewers, printers, and other equipment and technology
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Server
The Old Mill Cafe & Restaurant
04.2023 - 04.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
Managing Partner
Waterfront Bar & Grill
09.2021 - 03.2023
- Established and implemented business procedures and process improvements.
- Managed restaurant scheduling, foodservice and customer service.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Kitchen Manager
The Local Goat
05.2018 - 11.2021
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Education
No Degree - Information Technology
Arizona State University
Tempe, AZ10-2027
Skills
- Technical Troubleshooting & Diagnostics
- Customer Support & Issue Resolution
- Clear Communication With Technical Concepts
- Incident Management & Prioritization
- Process Optimization / Improving Workflows
- CompTIA A (in progress)
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Barista
Starbucks
04.2024 - Current
Server
The Old Mill Cafe & Restaurant
04.2023 - 04.2024
Managing Partner
Waterfront Bar & Grill
09.2021 - 03.2023
Kitchen Manager
The Local Goat
05.2018 - 11.2021
No Degree - Information Technology
Arizona State University