TREY NEWSOM
Nashville
Summary
Experienced professional with over a decade of expertise spanning medical device operations, neuromodulation, real estate markets, logistics management, customer service, and fitness coaching. Demonstrated proficiency in client support, relationship-building, and project management.
Overview
20
20
years of professional experience
Work History
Nevro HFX Coach
NEVRO - GLOBUS
04.2024 - Current
- Deliver direct patient support via phone and digital platforms, providing timely guidance on device use, troubleshooting, and therapy-related inquiries.
- Educate patients on Nevro HFX therapy and procedures, simplifying complex clinical information into clear, actionable steps.
- Collaborate with cross-functional teams, including sales and clinical departments, to ensure continuity of care and optimize patient outcomes.
- Document all patient interactions (via SalesForce) and escalated product-related complaints in compliance with company protocols and timelines.
- Maintain availability during scheduled hours, leveraging strong communication, analytical, and tech proficiency to support patients effectively.
CrossFit L2 Coach
Crossfit East Nashville
01.2016 - Current
- Lead group fitness classes while following progressions of CrossFit, weightlifting, and gymnastics.
- Provide exercise modifications to individuals to ensure proper technique and avoid injury.
- Lead weekly meetings with coaches within the gym to discuss goals, growth, and potential.
User Support Associate
TikTok/Bytedance
01.2021 - 01.2023
- Responsible for resolving issues with TikTok users through email and ticketing system processes.
- Responded efficiently and accurately to users who reach out to TikTok for account support.
- Consistently reached a daily goal of 130 tickets completed per day.
- Followed up for additional details to resolve user issues and explained potential solutions to ensure user support and satisfaction.
Project Manager
Newsom Real Estate Investments, LLC
01.2017 - 01.2020
- Acquired, managed, and leveraged real estate assets to generate profit through remodels and resales.
- Solicited, negotiated, and oversaw third party consultant services and project teams.
- Obtained proposals for project design and assisted with the preparation of contracts.
- Managed contractor bid processes and expedited construction activities such as scheduling, weekly meetings, and status reports.
Operation System Center Manager
Smith + Nephew Orthopedics
01.2014 - 01.2017
- Scheduled, prepared, and oversaw all orthopedic instrument and implant sets within our territory.
- Utilized logistics software for coordinating surgery schedules requiring specific instrument and implant sets.
- Ensured validity of ongoing surgery schedules to provide information for product needs.
- Conducted implant kit reviews to ensure inventory freshness and optimize stock levels.
- Regularly visited hospitals and surgical centers to check inventory.
Anesthesia Technician
Vanderbilt University Medical Center
01.2011 - 01.2013
- Contributed to efficient anesthesia care by assisting the anesthesiologists and nurse anesthetists.
- Operated a variety of mechanical, pneumatic and electronic equipment used to monitor, evaluate and manage the patient undergoing anesthesia.
- Scrubbed-in with the anesthesiologist for central line placement in cardiac operating rooms.
- Provided equipment maintenance and servicing such as cleaning, sterilizing, assembling, calibrating, and testing.
Endoscopic Specialist
Stryker Medical
01.2008 - 01.2011
- Spearheaded the setup and operation of video equipment used in General, Obstetric, Orthopedic, Ears Nose and Throat, and Urology surgeries.
- Educated and trained medical staff on the correct usage and maintenance of Styker products.
- Became highly familiarized in laparoscopic surgery and related products.
- Troubleshot Stryker product errors in real time during laparoscopic surgery cases.
- Provide physicians and OR personnel with information on new and current products.
Emergency Department Technician
Oktibbeha County Medical Center
01.2006 - 01.2008
- Provided specialized assistance to nurses and physicians in the Emergency Department.
- Administered tests and assist with diagnostic exams and therapeutic procedures.
- Became proficient in measuring a patient's vital signs and taking blood tests.
- Ordered and restock supplies all throughout the Emergency Department.
Education
Associates of Business & Marketing -
University of Phoenix
01.2014
EMT / Paramedic Course - undefined
East Mississippi Community College
01.2008
Skills
- Neuromodulation
- Medical Device
- Medical Terminology
- Customer Service
- Orthopedics
- Functional Fitness
Strengths
- Communication Skills, Excellent communication skills demonstrated through building strong relationships with customers resulting in overall product satisfaction.
- Empathetic, Understanding other people's emotions is a key skill in the workplace. I am able to resolve conflicts, build a more productive team, and improve relationships with co-workers, clients and customers.
- Problem-Solving, Strong problem-solving skills demonstrated through successful resolution of customer issues, improving customer experience within the tech, fitness, and healthcare industries.
<Enter your own>
Title: Client Analyst
Training
- CHEK Institute Holistic Lifestyle & Movement Coach
- CrossFit L2
Timeline
Nevro HFX Coach
NEVRO - GLOBUS
04.2024 - Current
User Support Associate
TikTok/Bytedance
01.2021 - 01.2023
Project Manager
Newsom Real Estate Investments, LLC
01.2017 - 01.2020
CrossFit L2 Coach
Crossfit East Nashville
01.2016 - Current
Operation System Center Manager
Smith + Nephew Orthopedics
01.2014 - 01.2017
Anesthesia Technician
Vanderbilt University Medical Center
01.2011 - 01.2013
Endoscopic Specialist
Stryker Medical
01.2008 - 01.2011
Emergency Department Technician
Oktibbeha County Medical Center
01.2006 - 01.2008
EMT / Paramedic Course - undefined
East Mississippi Community College
Associates of Business & Marketing -
University of Phoenix
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