Trinity Patterson
Memphis,TN
Summary
Proven Emergency Department Financial Counselor with expertise in insurance verification and a strong commitment to quality patient care, honed at Lebonheur Children's Hospital. Demonstrates exceptional problem-solving abilities and attention to detail, enhancing billing processes and patient satisfaction. Skilled in Cerner and Epic, with a track record of improving workflow efficiency. Always maintain a 'can do, will do' attitude.
Overview
6
6
years of professional experience
Work History
Emergency Department Financial Counselor
Lebonheur Children's Hospital
06.2024 - Current
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Answered incoming calls, scheduled appointments and filed medical records.
Emergency Department Financial Counselor
University of Tennessee Medical Center
01.2024 - 05.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
Front Desk Receptionist
University Of Tennessee Housing
06.2022 - 12.2023
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Collaborated with campus security to maintain a safe living environment for all residents.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Responded to room transfers, incident reports, and maintenance requests.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
Customer Service Representative
KROGER
11.2018 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts - Psychology
University of Tennessee
Knoxville, TN05-2024
Skills
- Insurance verification
- Cerner Experience
- Epic Experience
- Cash flow management
- Telephone etiquette
- Customer service
- Problem-solving
- Multitasking and organization
- Conflict resolution
- Attention to detail
Timeline
Emergency Department Financial Counselor
Lebonheur Children's Hospital
06.2024 - Current
Emergency Department Financial Counselor
University of Tennessee Medical Center
01.2024 - 05.2024
Front Desk Receptionist
University Of Tennessee Housing
06.2022 - 12.2023
Customer Service Representative
KROGER
11.2018 - 05.2021
Bachelor of Arts - Psychology
University of Tennessee
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