Trinity Robertson
Jackson
Summary
Dynamic leader and skilled barista with a proven track record at Starbucks, where I enhanced customer satisfaction and fostered a positive environment. Expert in espresso machine operation and known for exceptional customer service, I excel in fast-paced settings, driving team success and elevating performance through innovative teaching techniques and efficient organization.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
05.2021 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Color Guard Instructor
Chester County High School
07.2023 - 12.2024
- Provided personalized coaching for individual skill development, resulting in increased confidence and performance quality.
- Led workshops on various techniques such as flag spinning, dance movements, and rifle tossing to enhance student skills.
- Coordinated logistical aspects of performances such as transportation, competitions, and equipment packing lists.
- Organized and managed color guard auditions, ensuring fair and objective evaluations of each participant''s abilities.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Developed creative show concepts and coordinated with band directors to ensure seamless integration of color guard routines into overall performances.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Implemented creative choreography that showcased the talents of each member, resulting in higher competition scores.
Returns Processor
Ingram Micro
10.2024 - Current
- Unloaded, inspected, and stored damaged and returned products.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
Packer
Kirklands Home Goods
01.2021 - 05.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Ensured timely completion of orders through effective time management and multitasking skills.
Education
High School Diploma -
South Side High School
Jackson, TN05-2020
Skills
- Leadership experience
- Visual art creation
- Creative and inventive
- POS system operation
- Exceptional customer service
- Efficient organization
- Attention to detail
- Team management
- Friendly, bubbly, and outgoing
- Teaching techniques
- Cash handling
- Maintained clean and safe work environments
Accomplishments
- Supervised team of 10 color guard students, making great scores at competitions.
- Served individually made coffee drinks to customers daily.
- 6 years of color guard experience, 2 years professionally teaching and participating in winter guard.
- 4 years of high school marching band and concert band, becoming color guard captain my second year.
- Graduated top of my class.
Languages
English
Native or Bilingual
Timeline
Returns Processor
Ingram Micro
10.2024 - Current
Color Guard Instructor
Chester County High School
07.2023 - 12.2024
Barista
Starbucks
05.2021 - 10.2024
Packer
Kirklands Home Goods
01.2021 - 05.2021
High School Diploma -
South Side High School
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