Triona Brown-Francis
Nashville
Overview
7
7
years of professional experience
Work History
AGM
Tri-Star Services LLC (Twice Daily)
Nashville
01.2025 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
Trainer
CollectiveSolutions (ProctorU)
Montego Bay
06.2020 - 11.2021
- Adapted teaching methods according to the needs of individual learners or groups.
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Customer Service Representative
CollectiveSolutions (Amazon)
St. James
06.2019 - 06.2020
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Support Technician
ACT (AT&T, U-Verse TV, Direct TV)
St. James
09.2018 - 04.2019
- Resolved customer inquiries related to product features, pricing, and availability.
- Followed up with customers after resolving an issue to ensure satisfaction was achieved.
- Identified areas where process improvements could be made in order to provide better customer service.
- Provided technical assistance via email, telephone, or other communication methods.
- Collaborated with customer service and sales colleagues to resolve issues.
- Troubleshot customer technical issues over the phone and online.
Education
Some College (No Degree) - Teaching
Bethlehem Moravian College
Malvern St Elizabeth JamaicaSkills
- Problem solving
- Equipment operation
- Technical troubleshooting
- Training design
- Process improvement
- Customer relationship management
- Data analysis
- Effective communication
- Leadership
- Onboarding facilitation
- Remote office availability
- Recordkeeping
- Analytical thinking
- Quality assurance
- Data entry
- Maintenance & repair
- Customer service
- Team management
Affiliations
- I love reading and enjoy spending time with families and friend
- Enjoy diverse travel
Timeline
AGM
Tri-Star Services LLC (Twice Daily)
01.2025 - Current
Trainer
CollectiveSolutions (ProctorU)
06.2020 - 11.2021
Customer Service Representative
CollectiveSolutions (Amazon)
06.2019 - 06.2020
Customer Support Technician
ACT (AT&T, U-Verse TV, Direct TV)
09.2018 - 04.2019
Some College (No Degree) - Teaching
Bethlehem Moravian College