Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Triona Brown-Francis

Nashville

Overview

7
7
years of professional experience

Work History

AGM

Tri-Star Services LLC (Twice Daily)
Nashville
01.2025 - Current
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated a variety of machinery and tools safely and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.

Trainer

CollectiveSolutions (ProctorU)
Montego Bay
06.2020 - 11.2021
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.

Customer Service Representative

CollectiveSolutions (Amazon)
St. James
06.2019 - 06.2020
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Support Technician

ACT (AT&T, U-Verse TV, Direct TV)
St. James
09.2018 - 04.2019
  • Resolved customer inquiries related to product features, pricing, and availability.
  • Followed up with customers after resolving an issue to ensure satisfaction was achieved.
  • Identified areas where process improvements could be made in order to provide better customer service.
  • Provided technical assistance via email, telephone, or other communication methods.
  • Collaborated with customer service and sales colleagues to resolve issues.
  • Troubleshot customer technical issues over the phone and online.

Education

Some College (No Degree) - Teaching

Bethlehem Moravian College
Malvern St Elizabeth Jamaica

Skills

  • Problem solving
  • Equipment operation
  • Technical troubleshooting
  • Training design
  • Process improvement
  • Customer relationship management
  • Data analysis
  • Effective communication
  • Leadership
  • Onboarding facilitation
  • Remote office availability
  • Recordkeeping
  • Analytical thinking
  • Quality assurance
  • Data entry
  • Maintenance & repair
  • Customer service
  • Team management

Affiliations

  • I love reading and enjoy spending time with families and friend
  • Enjoy diverse travel

Timeline

AGM

Tri-Star Services LLC (Twice Daily)
01.2025 - Current

Trainer

CollectiveSolutions (ProctorU)
06.2020 - 11.2021

Customer Service Representative

CollectiveSolutions (Amazon)
06.2019 - 06.2020

Customer Support Technician

ACT (AT&T, U-Verse TV, Direct TV)
09.2018 - 04.2019

Some College (No Degree) - Teaching

Bethlehem Moravian College

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Triona Brown-Francis