Trish Cheak
Memphis
Summary
Dynamic leader known for exceptional interpersonal communication and problem-solving skills. Adept at analyzing customer feedback to drive improvements in service delivery and product offerings, committed to fostering team collaboration and achieving business goals.
Overview
30
30
years of professional experience
Work History
Customer Service Lead
Sunshine Marketing
Brentwood, TN
01.2005 - Current
- Led customer service team in resolving complex issues, enhancing customer satisfaction and loyalty.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and product offerings.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Manager
Cracker Barrell
Nashville, TN
06.1996 - 01.2005
- Oversaw daily operations to ensure seamless service and customer satisfaction.
- Developed staff training programs to enhance team performance and operational efficiency.
- Implemented process improvements, reducing wait times and increasing overall service quality.
- Managed inventory levels, optimizing supply chain operations to minimize waste.
- Coordinated special events, ensuring successful execution and positive guest experiences.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor of Science - Business
University of Georgia
GA06.2000
Skills
- Email etiquette
- Telephone etiquette
- Administrative duties
- Call center experience
- Order management
- Interpersonal communications
- Business writing
- Interdepartmental communication
Timeline
Customer Service Lead
Sunshine Marketing
01.2005 - Current
Manager
Cracker Barrell
06.1996 - 01.2005
Bachelor of Science - Business
University of Georgia