Trisha Sweet
Customer Service Professional
Murfreesboro
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Manager, Bartender, Server
Mother Bears Pizza
09.2016 - 02.2025
- Successfully helped open and maintain second location in Bloomington,IN (2016) and third location located in Columbus, IN (2024)
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Financial Wellness Consultant
KeyBank
11.2023 - 06.2024
- Cash handling
- Large funds transfers
- Work with high wealth clients
- Account servicing and Financial reviews
- Credit and loan applications
- Educate on high yielding savings and money market accounts
- Debt management
- Customer service
- Educate clients on Financial literacy
- Investment conversations
- Small business banking needs
- Daily Utilization of Outlook email, Microsoft teams, teller 21, excel, Word and Key specific systems
General Manager, Bartender
Casco Antiguo
02.2022 - 12.2023
- Manage daily operations which include opening and closing duties, stocking, inventory, staff assistance and scheduling
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Help staff take orders, run drinks, run food and help seat tables in the restaurant and bar area to ensure customers wait times are lessened, they are able to enjoy their dining experience and the atmosphere we offer
- Prepare and serve premium specialty cocktails in a timely fashion for bar and restaurant, create new seasonal drinks
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented new POS system, efficiently learned and trained staff on Toast
Education
No Degree - Business And Accounting
Vincennes University
Vincennes, IN 05.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Customer service
Time management
Staff development
Strong work ethic
Hospitality service expertise
Cash handling
Task prioritization
Consumer banking
Timeline
Financial Wellness Consultant
KeyBank
11.2023 - 06.2024
General Manager, Bartender
Casco Antiguo
02.2022 - 12.2023
Manager, Bartender, Server
Mother Bears Pizza
09.2016 - 02.2025
No Degree - Business And Accounting
Vincennes University
05.2001 -
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